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Health Links Benefits Realization case studies


The Waterloo Wellington Local Health Integration Network (WWLHIN) is in the process of conducting an evaluation of the Health Links approach to care within the region. The eHealth Centre of Excellence has supported this evaluation by conducting a Benefits Realization (BR) study in each of the four sub-LHIN geographies within the WWLHIN. We have focused on the impact of the Health Links approach to care by conducting a pre-post Coordinated Care Plan (CCP) comparison of acute care use and developing clinical narratives to highlight the clinical value enabled through the Health Links approach.


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 Cambridge-North Dumfries

The development of a coordinated referral process for complex patients to access services results in an efficient and streamlined referral process, and appropriate service coordination and care for patients.


Published: July 2017


The flexibility inherent in the Health Links approach allows providers to determine their own processes that have the ability to promote patient-centred care, resulting in greater engagement and satisfaction for Health Links patients. 

Published: June 2017











Rural Wellington

Rurality is a social determinant of health that has a significant impact on residents living with complex conditions, as residing in a non-urban location impacts their ability to access appropriate care. The team outreach approach bridges the gap between patients and community resources, empowering patients to overcome their barriers.

Published: June 2017

Kitchener Waterloo

An interprofessional, community based team approach for complex patients allows providers to offer collaborative, holistic care while addressing patients’ connection with the wider system, resulting in more coordinated care and improved patient outcomes. 


Published: June 2017


These case studies have been developed in partnership with the WWLHIN.