eHealth Centre of Excellence

InputHealth COVID-19 Population Health Navigator


What is the Navigator? 

The InputHealth COVID-19 Population Health Navigator is a secure, web-based platform that enables primary care to support quick and efficient virtual screening and assessment for COVID-19.

How does it work?

Patients can take the COVID-19 self-assessment by going directly to or finding the assessment on the Region of Waterloo Public Health website. This assessment is linked to the Navigator platform and asks the same questions as the one created by the Ministry of Health. However, the Navigator has the capability to virtually connect patients with a primary care provider if they require a medical follow-up.

After completing the online self-assessment, patients who need to be further assessed are instructed to complete an additional questionnaire and then are “seen” quickly (within 3-4 hours) via a phone call visit (and in the near future, a video visit) conducted by a provider. 

Useful links:                      

Two-page overview

Navigator FAQ

User support guides

Further follow-up with patients who are self-monitoring their symptoms at home can soon be automated through the Navigator platform via scheduled questionnaires, and providers will be flagged if a patient’s condition is worsening.

One of the most unique qualities of the Navigator is the functionality for a group of on-call primary care providers to offer support to patients who need to be virtually assessed in a timely manner. Primary care providers not using the Navigator will still receive an encounter summary if one of their patients receives a virtual assessment from an on-call provider.

Other features:

Data entered into the platform anonymously by patients through the self-assessment and follow-up questionnaires can facilitate critical insights needed to reduce the spread of COVID-19.

Navigator triaging platform

The platform also includes a highly visual end-to-end workflow dashboard that records the patient’s journey from self-assessment to outcome (self-isolation or referral to assessment centre).




  • Increase in patients being screened that can self-isolate at home without making an in-person appointment, reducing risk of exposure for both patients and healthcare providers
  • Quick and efficient: patients who need to be further assessed within the platform are seen quickly (within 3-4 hours) by their provider or one of the on-call providers
  • Fewer inappropriate patients go to assessment centre or emergency room
  • Patients are empowered to be active participants in their own care while still feeling supported by the healthcare system
  • Primary care providers not using the Navigator are kept informed if their patient is medically assessed for COVID-19, ensuring continuity of care
  • Anonymous patient data can support future-state planning

Questions? Please contact