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New eReferral Functionality for Diagnostic Imaging - Automated Wait Time Calculation

 

Calculated wait times are now available in Ocean and will display by modality in the Ocean HealthMap for Diagnostic Imaging listings.

 

To access wait times, primary care providers can search the Ocean Health Map by modality at the point of care and view  up-to-date calculated wait times. Additional information on the wait time is available by clicking directly on the wait time link.

 

This information is to be used support evidence-based decisions, informed care, support patient choice.

For more information, please visit ocean.tips/wait-times-available. For detailed information about how wait times are calculated and displayed, please visit ocean.tips/wait-time-calculations.

 

If you have questions about this new functionality, please email eReferral@ehealthce.ca.  

 

 

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Virtual Visits are offering timely patient care and enhancing patient and primary care provider experience

What are Virtual Visits?

 

Virtual Visits allow  Primary Care Providers to ‘see’ their patients over a secure, online communication system via chat messaging, phone or video. Currently, in Waterloo-Wellington LHIN, virtual visits allows both patient and provider to initiate a visit.

Virtual Visits provide a great option for ‘seeing’ patients that do not need to be seen in-person, reducing avoidable emergency department visits for concerns that can be addressed by primary care, improving both provider and patient satisfaction.

 

What are patients saying about their experience?

 

Patients are seeing the value in Virtual Visits! A majority of patients said that seeing their primary care provider through a virtual visit saved them time and made accessing care more convenient (92%).  

In a recent survey, 92% noted that  their experience with Virtual Visits was better than or the same as an in-person visit with 89% of patients saying that they  would recommend Virtual Visits to friends and family.

 

 

 

What are Primary Care Providers saying about Virtual Visits?

 

Virtual Visits are perceived as an efficient way to see patients who do not need an in-person visit. Based on a recent survey with primary care providers who are using virtual visits, 83 % believe in the potential of virtual visits to enhance their capacity to see patients in a timely manner and enhance the quality of care they provide to their patients. Data on the virtual visits conducted illustrates that 83% of patient-initiated visits were responded to by primary care within 24 hours and 93% by 48 hours.

 

Based on its impact to efficiently see patients, 58% of primary care providers believe that virtual visits have the potential to enhance their capacity to see more patients within a day.

 

Virtual Visits bring patients and  primary care providers together in a setting that saves time and resources, in addition to supporting the quality of care for patients where and when they need it.

 

 

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cSWO January 2019 Update

 

 

Please click here to download the PDF.

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SCA Waterloo Wellington eReferral Destinations: January 2019

 

 

Please click here to download the PDF.

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SCA Waterloo Wellington eReferral update! December 2018 and January 2019

 

 

Please click here to download the PDF.

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2018 A Year in Review

 

It's been a busy and very productive year at the eHealth Centre of Excellence! We are excited to announce that 2018 was a year was full of new milestones across our System Coordinated Access (SCA) team, Quality Based Improvement and Care (QBIC) team and the connecting South West Ontario (cSWO) team!

 

Let’s look at some of the year’s highlights:

 

 

 

 

What else happened in 2018?

 

June 2018

 

The SCA program celebrated a huge milestone! In June, the program reached 5,000 eReferrals processed in Waterloo Wellington!

 

Current Update as of December 2018: Over 17,000 eReferrals have been processed in Waterloo Wellington!

 

July 2018

 

Through the QBIC program, there was increased access to specialists through eConsult.

 

 

October 2018 

 

Our teams were at Health Quality Ontario and presented posters on the following: 

 

Integrating to Electronic Medical Records (EMRs) to Tackle Stigma: An Evaluation of Using Tablets to Start Mental Health Assessments in Primary Care

 

The Digital Health Drug Repository Improves Patient Safety by Supporting Prescribing Decisions and Medication Reconciliation

 

Developing Strong Communication Between Providers and Patients Through the Deployment of an Electronic Referral Solution Across Ontario

 

 

November 2018

 

Digital Health week was a great success this year and our team celebrated with a week full of webinars! If you missed them during November, click on the links below for full access to the presentations!

 

Leveraging Partnerships to Enhance Patient Care   

Virtual Care in WWLHIN    

Clinical Value of Standardized Primary Care Information

 

In addition to a great Digital Health Week, our team celebrated the launch of the Palliative Care tool being available to Clinicians in Waterloo Wellington! Read more about the Palliative Care tool by clicking here.

 

To end off the month, our Managing Director, Dr. Mohamed Alarakhia, received an Award of Excellence from the Ontario College of Family Physicians!

 

 

December 2018

 

To wrap up the end of another year, our eCE team gathered a collection of gifts for oneROOF Youth Services in Kitchener, ON! To learn more about oneROOF, please visit their website: www.oneroof.org

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A message from the eHealth Centre of Excellence Managing Director Dr. Mohamed Alarakhia

 

It’s been another exciting and busy year at the eHealth Centre of Excellence (eCE)! Over 2018, our team at the eCE has continued working with stakeholders across Waterloo Wellington and the province to ensure they receive the tools they need to deliver the best health care possible. We are very excited to see how far Digital Health has come over the past year as our team continues to strive for excellence! Electronic Referral is now live in five LHINs and is contributing to reductions in wait times for hip and knee replacements. Over 4,000 virtual visits have been completed and have improved the access patients have to their own primary care provider. Pharmacies now have access to provincial drug data which supports their role in medication reconciliation. All of these initiatives have been implemented by working closely with health care providers and patients. Thank you to everyone for your continued support. I would like to pass along my warmest wishes for a happy and healthy holiday season!

 

 

Thank you for another great year of innovation in Digital Health!

 

 

 

 

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Upcoming Webinar: Palliative EMR Tool and Easy Billing!

 

Webinar Details

 

Date: Wednesday, January 23rd

 

Time: 12:00pm – 1:00pm

 

Location: Please join my meeting from your computer, tablet or smartphone: https://global.gotomeeting.com/join/507059549

 

OR in-person at 419 Phillip St. South Waterloo, Algonquin Room

 

Details

 

The Palliative webinar, hosted by the eHealth Centre of Excellence’s QBIC team along with guest speaker Dr. Rachael Halligan, highlights the recently released Palliative Tool that aims to help assist PCPs in the early identification of patients that would benefit from a palliative approach to care. Additionally, many local and provincial resources are also included in the tool along with the ability to easily document and bill palliative visits. Dr. Halligan, the Regional Primary Care Cancer Lead will demonstrate how the tool can be used with a detailed case study.

 

Registration

 

To register, please click here or contact Lynn.Donaldson@ehealthce.ca

 

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cSWO December 2018 Update

 

 

Please click here to download the PDF.

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SCA Newsletter for December 2018

 

 

Please click here to download the PDF.

 

Visit the System Coordinated Access site by clicking here.

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All hospitals in South West Ontario are now integrated with Health Report Manager!

 

 

Please click here to download the PDF.

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