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Big milestone for our System Coordinated Access (SCA) program

Exciting news! On June 25, 2018, the System Coordinated Access (SCA) program hit a big milestone: since their electronic referral (eReferral) solution went live in Waterloo Wellington ten months ago, 5,000 eReferrals have now been processed.

 

If you’d like more information on the SCA program, please visit: www.systemcoordinatedaccess.ca.

 

Interested in using the eReferral platform to send or receive referrals? Click here to get in touch and we’ll get you connected!

 

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In the news: Diagnostic Imaging referrals at local hospitals go electronic

This past weekend, the Waterloo Record published an article about Diagnostic Imaging (DI) referrals at Waterloo Wellington hospitals going live on the Ocean eReferral Network.

 

From the article:

 

The aim is to improve the patient experience, and cut down on delays, lost referrals and missed appointments.

 

"There's no telephone tag back and forth," said Dr. Mohamed Alarakhia, director of the eHealth Centre of Excellence. "It will reduce the time to referral."

 

Click here to read more!

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Press release - Improving the patient and provider experience: Hospital Diagnostic Imaging live on eReferral in Waterloo Wellington

 

 

Please click here to download the PDF.

 

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Diagnostic Imaging in Waterloo Wellington hospitals now LIVE on eReferral

We are excited to announce that as of today, the seven hospitals in the Waterloo Wellington region are now accepting Diagnostic Imaging (DI) referrals through the Ocean eReferral Network as part of our innovative System Coordinated Access (SCA) program.

 

Thank you to the Waterloo Wellington Diagnostic Imaging Integrated Program Council (DIIPC) and to all of our system partners for their continued commitment to making it easier for healthcare providers to connect their patients to the care they need, when they need it.

 

For more information, please visit: http://systemcoordinatedaccess.ca/di/

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Putting patients first

The System Coordinated Access (SCA) team recently met with the Provincial Patient and Family Advisory Committee and the Waterloo Wellington Local Health Integration Network (WWLHIN) Patient and Family Advisory Committee to share information about the our own SCA Patient and Caregiver Working Group. The SCA program is currently working on sharing data with patients from the new electronic referral (eReferral) solution, and is always looking for ways to incorporate patient and caregiver feedback into our products and services!

 

In upcoming sessions, members of the SCA Patient and Caregiver Working Group will be sharing their stories and passions to help us work toward this goal.

 

For more SCA updates, please click here.

 

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System Coordinated Access expansion kicks off

In early March 2018, the System Coordinated Access (SCA) program team and representatives from five SCA deployment teams from across five Local Health Integration Networks (LHINS) – Waterloo Wellington, South East, Champlain, Erie St. Clair, and North East – came together for an orientation to the SCA program’s eReferral deployment model. This 3 day meeting of the minds was full of rich dialogue and collaborative planning across LHINs, which will continue as the Program evolves and the eReferral strategy for the province takes shape.

 

The eReferral deployment teams built connections with each other and all left the meeting energized and ready to successfully implement the SCA program model within their respective regions.

 

Questions about the expansion? Please contact SCA Program Manager Lori Moran at Lori.Moran@ehealthCE.ca.

 

 

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Diagnostic Imaging is coming to eReferral … are you ready?

 

As previously announced, the seven hospitals in the Waterloo Wellington region are set to receive Diagnostic Imaging (DI) referrals as part of the System Coordinated Access (SCA) program in March 2018!

 

Primary care clinicians will be able to send electronic referrals (through the Ocean eReferral Network) to Hospital DI departments directly from most electronic medical records (EMRs).


As part of the move to eReferral, new standardized DI requisition forms (e.g. one MRI form for all hospitals, one CT form for all hospitals) will be in place at launch.

 

Questions? Contact Danielle Olivier-Ozutok, SCA Project Manager for Waterloo Wellington, at Danielle.Olivier-Ozutok@ehealthCE.ca.

 


 

Check out an eReferral demo!

You’re invited to an eReferral webinar on March 7 from 12:30 to 1:30 p.m. Register today! Simply email eReferral@ehealthCE.ca to reserve your spot.

 


 

Did you know?

  • To date, nearly 2,600 eReferrals in Waterloo Wellington have been processed through the eReferral solution  
  • Patients can choose to receive email notifications containing the status of their referral as well as appointment details
  • You can find out who is currently receiving referrals by visiting the Ocean eReferral Network support site
  • The SCA program provides hands-on training and solution set-up to you and your team, as a benefit to joining the program
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Diagnostic Imaging in Waterloo Wellington hospitals coming soon to the Ocean eReferral Network

The eHealth Centre of Excellence’s local System Coordinated Access (SCA) team in Waterloo Wellington is excited to announce that seven hospitals – Grand River Hospital, St. Mary’s General Hospital, Cambridge Memorial Hospital, Guelph General Hospital, Groves Memorial Community Hospital, Louise Marshall Hospital and Palmerston Hospital  – are set to receive Diagnostic Imaging (DI) referrals through the Ocean eReferral Network as of the second week of March, 2018!
  • Coordinated access work has focused on standardizing requisition forms across these seven hospitals, and a standardized Ocean eReferral Network eForm based on these requisition forms with appropriateness criteria is currently being finalized.
  • The local SCA team is also working with the Waterloo Wellington DI Council to engage DI specialists within the hospitals mentioned above, with training already starting at Grand River Hospital, St. Mary’s Hospital and Guelph General Hospital so far.
“There is a high volume of referrals for Diagnostic Imaging, and the Ocean eReferral Network will help to make the referral process quicker and everyone will know the status of a referral,” says eHealth Centre of Excellence Director Dr. Mohamed Alarakhia.

 

Questions can be directed to SCA Project Manager Danielle Olivier-Ozutok, at Danielle.Olivier-Ozutok@ehealthCE.ca.

 

If you are interested in either sending or receiving referrals using Ocean, please click here to contact the SCA team.

 

Did you know?

  • To date, over 1,020 eReferrals in Waterloo Wellington have been processed through the Ocean eReferral Network

  • The Shore Centre is now receiving referrals through the Ocean eReferral Network, and the SCA program is in the process of onboarding more referral senders and destinations in the region

  • You can find out who is currently receiving referrals by visiting the Ocean eReferral Network support site 

 

 

 

 

 

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Digital Health Week 2017: Improving transitions across the care continuum

                     Lori Moran

As part of Digital Health Week 2017, the eHealth Centre of Excellence (eCE) blog will feature posts from guests discussing why digital health is important to them. Today’s post is from System Coordinated Access (SCA) Program Manager Lori Moran.

 

The wait time between seeing your doctor and seeing a specialist can be challenging – patients are often left in the dark about when their appointment will be, which only adds to what is already a stressful situation. That’s why we’re excited to be building an electronic referral (eReferral) system that includes regular communications back to the patient and their care circle. Patients can now receive email notifications on the status of their referral and appointment details, and can confirm appointments online. Shortly patients will be able to do both through an online portal as well as book their own appointments for self-management programs, and look up available resources in the community – complete with wait times.

 

Digital health is important to me because technologies like our new eReferral system bring the patient into the conversation and provides them with the information they need to feel in control of their own health. 

 


 

Just this month, the eCE was delighted to receive a Bright Lights award from the Association of Family Health Teams of Ontario (AFHTO) in the category of Optimizing Use of Resources!

 

This award is a credit to the efforts of the SCA program – you can read more about it here!

 

The SCA program is funded by the Waterloo Wellington Local Health Integration Network (WWLHIN) and the Ministry of Health and Long-Term Care (MOHLTC).

 

Follow us on twitter (@eHealthCE) and join the Digital Health Week conversation using #thinkdigitalhealth!

 

 

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Electronic Referral (eReferral) now available to all primary care providers in Waterloo Wellington

Are you interested in using the Ocean eReferral Network to send seamless, standardized referrals to participating referral targets? The System Coordinated Access (SCA) program is now onboarding all primary care providers who would like to start using this quick and efficient online platform.

 

As of today (October 16), over 200 referrals have been sent since the system went live mid-August!

 

Benefits of Ocean eReferral Network include:

  • Integration with your electronic medical record (EMR), so you can send referrals quickly and directly
  • Standardized forms, which are updated automatically and information is pre-populated from your EMR
  • Notifications in your EMR regarding referral
  • A map-based directory of available services and programs, complete with wait times where available
  • Patients can choose to receive email notifications with referral status and appointment details
  • Patients can confirm appointments online
  • All costs covered by the SCA program
  • Training and on-site support can be provided

More referral targets in the Waterloo Wellington region are in the process of being added to Ocean, with initial focus on orthopedics, diabetes, chronic disease prevention and management (CDPM), diagnostic imaging, specialized geriatric services, and mental health and addictions.

 

If you are a primary care provider interested in signing up for Ocean, or have further questions, please contact SCA Change Management Specialist Katrine Murray at katrine.murray@ehealthce.ca or call (226) 929-4363.

 

Click here to download a flyer and feel free to distribute!

 

Visit the System Coordinated Access (SCA) website for more information.

 

 

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