Big milestone for our System Coordinated Access (SCA) program
Monday, June 25, 2018
Exciting news! On June 25, 2018, the System Coordinated Access (SCA) program hit a big milestone: since their electronic referral (eReferral) solution went live in Waterloo Wellington ten months ago, 5,000 eReferrals have now been processed.
Diagnostic Imaging in Waterloo Wellington hospitals now LIVE on eReferral
Monday, March 26, 2018
We are excited to announce that as of today, the seven hospitals in the Waterloo Wellington region are now accepting Diagnostic Imaging (DI) referrals through the Ocean eReferral Network as part of our innovative System Coordinated Access (SCA) program.
Thank you to the Waterloo Wellington Diagnostic Imaging Integrated Program Council (DIIPC) and to all of our system partners for their continued commitment to making it easier for healthcare providers to connect their patients to the care they need, when they need it.
The System Coordinated Access (SCA) team recently met with the Provincial Patient and Family Advisory Committee and the Waterloo Wellington Local Health Integration Network (WWLHIN) Patient and Family Advisory Committee to share information about the our own SCA Patient and Caregiver Working Group. The SCA program is currently working on sharing data with patients from the new electronic referral (eReferral) solution, and is always looking for ways to incorporate patient and caregiver feedback into our products and services!
In upcoming sessions, members of the SCA Patient and Caregiver Working Group will be sharing their stories and passions to help us work toward this goal.
In early March 2018, the System Coordinated Access (SCA) program team and representatives from five SCA deployment teams from across five Local Health Integration Networks (LHINS) – Waterloo Wellington, South East, Champlain, Erie St. Clair, and North East – came together for an orientation to the SCA program’s eReferral deployment model. This 3 day meeting of the minds was full of rich dialogue and collaborative planning across LHINs, which will continue as the Program evolves and the eReferral strategy for the province takes shape.
The eReferral deployment teams built connections with each other and all left the meeting energized and ready to successfully implement the SCA program model within their respective regions.
Diagnostic Imaging is coming to eReferral … are you ready?
Wednesday, February 28, 2018
As previously announced, the seven hospitals in the Waterloo Wellington region are set to receive Diagnostic Imaging (DI) referrals as part of the System Coordinated Access (SCA) program in March 2018!
Primary care clinicians will be able to send electronic referrals (through the Ocean eReferral Network) to Hospital DI departments directly from most electronic medical records (EMRs).
As part of the move to eReferral, new standardized DI requisition forms (e.g. one MRI form for all hospitals, one CT form for all hospitals) will be in place at launch.
Diagnostic Imaging in Waterloo Wellington hospitals coming soon to the Ocean eReferral Network
Tuesday, January 30, 2018
The eHealth Centre of Excellence’s local System Coordinated Access (SCA) team in Waterloo Wellington is excited to announce that seven hospitals – Grand River Hospital, St. Mary’s General Hospital, Cambridge Memorial Hospital, Guelph General Hospital, Groves Memorial Community Hospital, Louise Marshall Hospital and Palmerston Hospital – are set to receive Diagnostic Imaging (DI) referrals through the Ocean eReferral Network as of the second week of March, 2018!
Coordinated access work has focused on standardizing requisition forms across these seven hospitals, and a standardized Ocean eReferral Network eForm based on these requisition forms with appropriateness criteria is currently being finalized.
The local SCA team is also working with the Waterloo Wellington DI Council to engage DI specialists within the hospitals mentioned above, with training already starting at Grand River Hospital, St. Mary’s Hospital and Guelph General Hospital so far.
“There is a high volume of referrals for Diagnostic Imaging, and the Ocean eReferral Network will help to make the referral process quicker and everyone will know the status of a referral,” says eHealth Centre of Excellence Director Dr. Mohamed Alarakhia.
The wait time between seeing your doctor and seeing a specialist can be challenging – patients are often left in the dark about when their appointment will be, which only adds to what is already a stressful situation. That’s why we’re excited to be building an electronic referral (eReferral) system that includes regular communications back to the patient and their care circle. Patients can now receive email notifications on the status of their referral and appointment details, and can confirm appointments online. Shortly patients will be able to do both through an online portal as well as book their own appointments for self-management programs, and look up available resources in the community – complete with wait times.
Digital health is important to me because technologies like our new eReferral system bring the patient into the conversation and provides them with the information they need to feel in control of their own health.
Just this month, the eCE was delighted to receive a Bright Lights award from the Association of Family Health Teams of Ontario (AFHTO) in the category of Optimizing Use of Resources!
This award is a credit to the efforts of the SCA program – you can read more about it here!
The SCA program is funded by the Waterloo Wellington Local Health Integration Network (WWLHIN) and the Ministry of Health and Long-Term Care (MOHLTC).
Follow us on twitter (@eHealthCE) and join the Digital Health Week conversation using #thinkdigitalhealth!
Electronic Referral (eReferral) now available to all primary care providers in Waterloo Wellington
Monday, October 16, 2017
Are you interested in using the Ocean eReferral Network to send seamless, standardized referrals to participating referral targets? The System Coordinated Access (SCA) program is now onboarding all primary care providers who would like to start using this quick and efficient online platform.
As of today (October 16), over 200 referrals have been sent since the system went live mid-August!
Benefits of Ocean eReferral Network include:
Integration with your electronic medical record (EMR), so you can send referrals quickly and directly
Standardized forms, which are updated automatically and information is pre-populated from your EMR
Notifications in your EMR regarding referral
A map-based directory of available services and programs, complete with wait times where available
Patients can choose to receive email notifications with referral status and appointment details
Patients can confirm appointments online
All costs covered by the SCA program
Training and on-site support can be provided
More referral targets in the Waterloo Wellington region are in the process of being added to Ocean, with initial focus on orthopedics, diabetes, chronic disease prevention and management (CDPM), diagnostic imaging, specialized geriatric services, and mental health and addictions.
If you are a primary care provider interested in signing up for Ocean, or have further questions, please contact SCA Change Management Specialist Katrine Murray at email@example.com or call (226) 929-4363.
Click here to download a flyer and feel free to distribute!