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Quality Based Improvements in Care is excited to announce a huge milestone!

It’s official! Our Quality Based Improvements in Care (QBIC) team is celebrating 10,000 virtual visits! Virtual visits allow healthcare providers to ‘see’ their patients over a secure, online communication system via chat messaging, phone or video. Virtual visits help reduce avoidable in-person visits, decrease walk-in utilization and securely send requisitions directly to the patient.

 

For more information on Virtual Visits, click here.

 

Thank you to everyone for your dedication, involvement & ongoing collaboration.

 

Are you interested in learning more about Virtual Visits?

 

Email communications@ehealthce.ca to get started!

 

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Virtual Visits are offering timely patient care and enhancing patient and primary care provider experience

What are Virtual Visits?

 

Virtual Visits allow  Primary Care Providers to ‘see’ their patients over a secure, online communication system via chat messaging, phone or video. Currently, in Waterloo-Wellington LHIN, virtual visits allows both patient and provider to initiate a visit.

Virtual Visits provide a great option for ‘seeing’ patients that do not need to be seen in-person, reducing avoidable emergency department visits for concerns that can be addressed by primary care, improving both provider and patient satisfaction.

 

What are patients saying about their experience?

 

Patients are seeing the value in Virtual Visits! A majority of patients said that seeing their primary care provider through a virtual visit saved them time and made accessing care more convenient (92%).  

In a recent survey, 92% noted that  their experience with Virtual Visits was better than or the same as an in-person visit with 89% of patients saying that they  would recommend Virtual Visits to friends and family.

 

 

 

What are Primary Care Providers saying about Virtual Visits?

 

Virtual Visits are perceived as an efficient way to see patients who do not need an in-person visit. Based on a recent survey with primary care providers who are using virtual visits, 83 % believe in the potential of virtual visits to enhance their capacity to see patients in a timely manner and enhance the quality of care they provide to their patients. Data on the virtual visits conducted illustrates that 83% of patient-initiated visits were responded to by primary care within 24 hours and 93% by 48 hours.

 

Based on its impact to efficiently see patients, 58% of primary care providers believe that virtual visits have the potential to enhance their capacity to see more patients within a day.

 

Virtual Visits bring patients and  primary care providers together in a setting that saves time and resources, in addition to supporting the quality of care for patients where and when they need it.

 

 

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Webinar Recap: Virtual care in WWLHIN, exploring innovative methods for healthcare delivery to support patient care

Did you miss our webinar on Virtual Care? We've included the presentation deck and video for Big White Wall that was featured in the presentation.

 

Description

 

Virtual care allows patients to securely connect with their health care providers online. In this presentation, the QBIC program will provide an overview of various online solutions, including Virtual Visits, PCVC, and Big White Wall, and how they can support both patients and providers in the region.

 

 

Download the PowerPoint presentation here.

 

 

 

 

Big White Wall Video

 

 

 

Have a question? Please email: meghan.brenner-burgoyne@ehealthce.ca or wendy.lang@ehealthce.ca

 

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Virtual Visits: providing new ways to connect with patients

Since its launch in March 2018, a total of 40 primary care physicians have been registered for the virtual visits platform, VirtualCare!

 

The innovative solution offers new ways for providers to securely communicate with patients via chat messaging, phone or video call. Close to 1600 patients in Waterloo Wellington have been registered so far and over 1100 visits have been completed. Using the website or mobile app, patients can send a message or request a virtual appointment with their primary care provider to renew a prescription, discuss chronic condition(s) or new health issue/symptoms, and for health education among other reasons.

 

What does usage look like to date?

 

of virtual visits were initiated by primary care providers to follow-up on previous in-person appointments, discuss lab results and medication. 

 

of all virtual visits completed were conducted via chat messaging or phone call.

 

 

The year-long Proof of Concept, in partnership with the Ontario Telemedicine Network (OTN), will be rolled out to additional physicians and nurse practitioners across the Waterloo Wellington LHIN by the eHealth Centre of Excellence (eCE), with the hopes of increasing capacity in primary care practices and improving the patient and provider experience.

 

Physicians participating in VirtualCare describe it as a user-friendly platform that allows them to easily answer questions and "see" patients for appropriate concerns, without them having to come into the clinic,  saving them both time and resources.

 

Some of the latest VirtualCare features:

  • Patient self-registration
  • Patient and Provider mobile app
  • New role for NP’s and Delegates

 

If you are interested in signing up for virtual visits or looking for more information, please contact Meghan Brenner-Burgoyne (meghan.brenner-burgoyne@ehealthCE.ca) 

 

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Virtual Visits pilot program off to a great start!

What is a virtual visit?

 

Virtual visits allow healthcare providers to ‘see’ their patients over a secure, online communication system via chat messaging, phone or video.

 

We’re working with the Ontario Telemedicine Network (OTN) and Think Research to create a virtual visits platform for residents in the Waterloo Wellington region.

 

So far, 23 primary care providers and 18 administrative staff members have registered for virtual visits, and together they have signed up 289 patients (with 213 more invited to use the virtual visit solution).

 

Since going live with the solution at the end of March, 205 virtual visits have already been completed!

 

For more on our virtual visits program (including information about how to get involved), please click here.

 


 

 

    

 

 

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Virtual visits now LIVE in Waterloo Wellington!

 

This past Monday, virtual visits went LIVE in Waterloo Wellington!

 

 

What are some common types of virtual visits?

  • Follow-up on lab or diagnostic imaging results
  • Prescription renewal
  • Sinus infection
  • Pink eye
  • Sick notes
  • Mental health
  • Chronic back pain
  • Seasonal allergies
  • Cold and flu symptoms
  • Skin conditions
  • Chronic condition management

 

For more information on our virtual visits program, please click here.

 

Interested in using virtual visits in your practice? Please contact eHealth Centre of Excellence Change Management Specialist Meghan Brenner.Burgoyne to get started!

 


 

 

 

 

 

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In the news: virtual visits announcement

As we mentioned on our blog not too long ago, virtual visits will be coming soon to Waterloo Wellington!

 

Recently, this exciting news was profiled by a number of media outlets, including the Waterloo Record and CBC Kitchener. And check out an interview with our Director Dr. Mohamed Alarakhia (and a peek at some of the eHealth Centre of Excellence team!) in this feature that aired on CTV Kitchener.

 

The eHealth Centre of Excellence, in partnership with the Ontario Telemedicine Network (OTN) will be rolling out virtual visits across Waterloo Wellington in a year-long pilot co-funded by the Ministry of Health and Long-Term Care (MOHLTC) and REACH (Resources for Evaluating, Adopting and Capitalizing on Innovative Healthcare Technology). REACH is an $8.2-million grant funding program being delivered by the Ontario Centres of Excellence on behalf of Ontario's Ministry of Government and Consumer Services.

 

The pilot is expected to begin in February 2018. Keep watching this space for updates!

 

If you have questions in the meantime, or are interested in getting involved in the pilot project, please contact QBIC Change Management Specialist Meghan Brenner-Burgyone

 

 

VENDOR ANNOUNCEMENT: We are pleased to announce that the successful vendor to support the eVisit Primary Care pilot in the Waterloo Wellington Local Health Integration Network (WWLHIN) is Think Research, a Toronto-based company that offers a number of clinical tools that connect patients and clinicians to each other while facilitating best practices. Please see below for more details.

 

 

 

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Digital Health Week 2017: Virtual visits means better, more equitable access to healthcare

   

Dr. Mohamed Alarakhia

          
As part of Digital Health Week 2017, the eHealth Centre of Excellence will feature posts from guests discussing why digital health is important to them. eCE Director Dr. Mohamed Alarakhia is back to deliver this week’s final post.
 

I wanted to update you on the exciting news which we announced here last week: that virtual visits are coming to Waterloo Wellington!

 

Virtual visits will allow primary care providers to ‘see’ their patients via secure messaging, audio, and clinical video-conferencing. 

We have been working with primary care providers to make sure the virtual visit model fits within their workflow. Thank you to all the providers who have given us feedback and signed up to participate! 


The roll-out of virtual visits will be great news for all 775,000 residents in our region, but particularly for those who may struggle with mobility, live in a rural area far from their physician, cannot take time off of work, and/or lack transportation or other resources required to make an in-person appointment.

 
Digital health tools are making the healthcare system more equitable for everyone, and that’s just one more reason that digital health is important to me.

 

The eCE, in collaboration with the Ontario Telemedicine Network (OTN), was recently one of six successful applicants for the second round of the REACH (Resources for Evaluating, Adopting and Capitalizing on Innovative Healthcare Technology). Funding from REACH is supporting us to work with providers and patients to develop a more streamlined technology for delivering virtual visits. 

 

Follow us on twitter (@eHealthCE) and join the Digital Health Week conversation using #thinkdigitalhealth!

 

And even though Digital Health Week is coming to a close, we'll be back on the blog next week with a great new eConsult spotlight, so keep watching this space!

 

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eHealth Centre of Excellence receives funding for virtual visits in Waterloo Wellington

We are excited to announce that the eHealth Centre of Excellence (eCE), in collaboration with the Ontario Telemedicine Network (OTN), is one of six successful applicants for the second round of the REACH (Resources for Evaluating, Adopting and Capitalizing on Innovative Healthcare Technology), an innovative program from the Ontario Centres of Excellence (OCE) designed to help Ontario healthcare provider organizations more rapidly adopt innovative healthcare technology solutions.

 

On behalf of the Ministry of Government and Consumer Services (MGCS), the OCE is supporting participating projects in the second round of REACH with a $4.3-million program investment from the province.  The funding supports healthcare organizations in developing new ways to procure solutions that do not exist in the market, or need to be adapted or improved to meet their high-priority needs – a process known as innovation procurement.

 

Working with OTN, the eCE will be using innovative methodologies to procure a technology solution for virtual visits in Waterloo Wellington!
 
Click here to read the full press release from the OCE.

 

 

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Get involved in virtual visits

The eCE is currently recruiting clinicians and administrative staff to be involved in an innovative procurement process to help us decide on a virtual visits solution for Waterloo Wellington.

 

Virtual visits in primary care is becoming mainstream in other jurisdictions, where up to 50% of appointments are delivered virtually. Locally, we are experiencing an increase in the number of services and providers offering virtual health care to residents of Waterloo Wellington.

 

Virtual visits will allow clinicians to ‘see’ their patients via secure messaging,  clinical video-conferencing, email and phone. These bill-able encounters will contribute to a reduction in outside use and avoidable in-person visits, as well as enhanced practice efficiencies.

 

For more information about this exciting opportunity, please contact QBIC Change Management Specialist Meghan Brenner-Burgoyne at: 
meghan.brenner-burgoyne@ehealthce.ca

 

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