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eCE team members get Prosci-Certified in Change Management

This past month, eHealth Centre of Excellence (eCE) staff members from the connecting South West Ontario (cSWO) Program, System Coordinated Access (SCA), and QBIC (Quality Based Improvements in Care) took part in Prosci’s 3-day Certification Program designed for employees that are responsible for change management activities.

 

Prosci is a holistic, goal-oriented approach to change management that uses the ADKAR® model, an acronym which spells out the five-stepped process that an individual must go through in order for any change to be implemented successfully (see image, left).

 

During the training, participating staff members worked through a number of exercises and scenarios, during which they would employ the ADKAR model as well as other Prosci assessment/scoring tools – such as the Prosci Project Change Triangle (PCT) – to effect sustainable change.

 

“When it comes to deploying digital health tools to healthcare providers across the region, the Prosci certification will really help us to use a phased approach to change management,” says Jessica Lemon, cSWO Change Management Specialist for Waterloo Wellington. 
The Prosci method focuses on achieving organizational change at the level of the individual. “It’s all about meeting the healthcare provider where they are, and supporting them to adopt technology in a way that makes sense for them.”

 

For Jessica and the rest of the eCE team, the Prosci training complemented their previous expertise in change management and has given them an enhanced outlook. Says Jessica:  “We’re really excited to get back out in the field and start re-engaging our stakeholders using the ADKAR model and other Prosci tools.”

 

 

Congratulations to all staff members who received their Prosci certification!

 

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Partnerships in eHealth 2017: A big success!

This past month, the eHealth Centre of Excellence (eCE) was delighted to be hosting our 3rd annual “Partnerships in eHealth” symposium, with this year’s theme focusing on Transformational Change.

 

To kick things off, attendees heard some fascinating keynote addresses from three speakers. First, Deputy Minister of Health and Long-Term Care Dr. Bob Bell provided an update on "Patients First", a comprehensive, ambitious and transformative strategy for healthcare in Ontario. During his talk, Dr. Bell noted that the adoption of digital health tools that enhance clinical workflows is part of Patients First’s commitment to provide Ontarians with better and faster access to high quality, integrated health services, and the eCE is proud to be supporting this initiative.

 

 

Huda Idrees, CEO of Dot Health, was next to speak, and her talk focused on turning the healthcare system on its head, creating a bottom-up economy by using technology to give patients access to their own information – empowering them to improve their health and keeping them out of hospitals and at home, where they want to be. 

 

In his speech, Chief Bryan Larkin, Waterloo Regional Police Service, spoke about opportunities for collaboration and integration between sectors. He suggested that we start shifting traditional job roles in innovative new ways that better suit the needs of the residents living in our community – or in other words, we should start taking a look at the "unusual suspects" to drive change.

 

 

For the second portion of the event, attendees broke into three groups to discuss the past, present, and future state of healthcare with sessions moderated by:

  • Dr. Upe Mehan, Family Doctor at the Centre for Family Medicine Family Heath Team
  • Ted Alexander, Manager of Benefits Realization for the connecting South West Ontario (cSWO) Program
  • Krizia Francisco, Portfolio Manager, Digital Health & Innovation for the ‎Waterloo Wellington Local Health Integration Network (WWLHIN)

 

 

We are collecting notes from these breakout sessions to help us inform the work we’re doing here at the eCE. Click here to read about how your input from last year’s event influenced the development of our System Coordinated Access (SCA) program.

 

Overall, it was an invigorating, engaging and collaborative day – and we’re already excited to do it all again next year! Thank you to everyone who took part, and watch this space for more updates.

 

 

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Big milestone for orthopedic central intake in Waterloo Wellington

The Waterloo Wellington Regional Coordination Centre (RCC) is a valued partner of the eHealth Centre of Excellence, and we’re delighted to share that they have recently reached a significant milestone – on May 16, they celebrated the one year anniversary of the launch of their Orthopedic Central Intake (OCI)!

 
What is OCI?

 

“OCI offers a consistent regional approach for primary care providers and nurse practitioners making referrals to orthopedic specialists,” explains Cheryl Hambly, Referral Administrator at the RCC. “They fax their referral to us, and we take over from there.”

 

OCI’s referral process is based on the success of RCC’s Diabetes Central Intake (DCI), which was established in 2011 by the RCC, hosted by Langs Community Health Centre.

 

Here’s how it works: when a referral is faxed to the OCI, the referral administrators will first check the referral to make sure it is complete and has the proper imaging and/or documentation that any given specialist may require. The referral administrators will then enter it in a database and direct the referral to the orthopedic specialist who is most appropriate depending on the problem area identified by the primary care provider and proximity to the patient.

 

Having one centralized location to send referrals means that there are fewer duplicate referrals and less referrals getting lost in the system. Clinicians and patients using the service have also expressed that they appreciate being able to call in to check on the status of their referral. “That’s part of what makes the job satisfying,” says Cheryl. “It’s nice to be the voice on the other end of the phone when they need updates or have any questions about the process.”

And word on the OCI seems to be spreading: Cheryl notes that they get new primary care providers signing up every week!

 

OCI is currently working with the eCE System Coordinated Access (SCA) program to move from a fax-based system to the Ocean electronic referral system, which is expected to be launched in the very near future.

 

 
If you are interested in learning more about OCI, please contact the RCC at:
519-947-1000

 

 

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eCE April 2017 newsletter

 

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eCE March 2017 newsletter

 

 

 

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eCE February 2017 newsletter

 

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eCE January 2017 newsletter

 

 

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eCE December 2016 newsletter

 

 

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eCE November 2016 newsletter

 

 

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eCE October 2016 newsletter

 

 

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