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connecting South West Ontario (cSWO) Benefits Realization case studies 

(Waterloo Wellington)




Please click on the title below to open each case study.


ClinicalConnect - General benefits:


NEW: Health Records Department

ClinicalConnect has reduced the workload of the St. Mary’s General Hospital Health Records department and of clinicians who previously requested patient information from the department.

Published: March 2018

NEW: Home and Community Care

ClinicalConnect supports the referral process for WWLHIN Home and Community Care through quick access to patient information, reducing time from referral to assessment.

Published: March 2018











WWLHIN Home and Community Care accesses information for oncology patients who receive care outside the region through ClinicalConnect, informing coordinated, appropriate patient care.

Published: December 2017

Public Health

Access to ClinicalConnect facilitates prevention and control of infectious diseases by providing public health officials with timely access to health information when investigating a reported case.

Published: September 2017










Community pharmacy

Community pharmacists access patient information in ClinicalConnect, helping them to mitigate adverse drug events and avoid phone calls and faxes.


Published: July 2017

Long-term care

Access to ClinicalConnect reduces duplicate testing and healthcare spending and supports improved follow-up for residents being admitted to long-term care.

Published: July 2017










Breast cancer

Access to ClinicalConnect increases efficiency in accessing breast cancer oncology reports and facilitates faster decision-making related to surgery, reducing wait times.

Published: July 2017

Palliative care

The Waterloo Wellington Community Hospice Palliative Care team uses patient information in ClinicalConnect to inform the development of their care plans.


Published: May 2016










Diabetes central intake

Waterloo Wellington Diabetes Central Intake offers a one-stop referral process, with a certified diabetes nurse educator, who uses ClinicalConnect to establish the most appropriate referral.

Published: May 2016

Psychiatric outreach

The Working Centre provides psychiatric outreach to residents affected by poverty, homelessness, and/or mental illness and uses ClinicalConnect to piece together their complex medical histories.

Published: January 2016; Revised: May 2016










Specialized geriatric services

The Waterloo Wellington Specialized Geriatric Services Central Intake uses ClinicalConnect to gather information required to complete the referral package to send to the appropriate services.

Published: December 2015; Revised June 2016

Health Links & community paramedicine

Partnership between community paramedicine and HealthLinks allows clinicians to use ClinicalConnect to access data for high acute care users, facilitating a timely care intervention.

Published: November 2015; Revised: June 2016










Continuity of care

PeopleCARE, a long-term care facility, uses ClinicalConnect to update patient records post hospital discharge, allowing them to tailor treatment plans accordingly.


Published: November 2015

Stroke prevention

The Secondary Stroke Prevention Clinic at Grand River Hospital uses ClinicalConnect to view test results for referred patients, reducing duplication and allowing for faster treatment.


Published: November 2015











Emergency department

An emergency department physician at Guelph General Hospital used ClinicalConnect to avoid unnecessary admissions and duplicate tests.


Published: September 2015; Revised: June 2016

Infectious disease

Hospitals use ClinicalConnect to view laboratory results from the Ontario Laboratories Information System to help diagnose patients with infections, facilitating quicker treatment.

Published: November 2015 










Referral efficiency

The Waterloo Wellington Canadian Mental Health Association uses ClinicalConnect to access missing referral information for their Early Psychosis


Published: September 2015; Revised: June 2016

Post-discharge care

New Vision Family Health Team uses ClinicalConnect to see when patients are discharged from hospital and book appointments within 7 days, and view hospital visit information to have more productive appointments.  

Published: September 2015; Revised: June 2016









ClinicalConnect - Digital Health Drug Repository (DHDR):


GEM nurses

Accessing drug information available through the DHDR enables Geriatric Emergency Management (GEM) nurses in the emergency department to reduce potential adverse drug events.

Published: May 2017

Post-discharge prescribing

After hospital discharge, access to a reliable, electronic source of narcotics information enables clinicians to make safe, confident prescribing decisions, improving transitions of care.

Published: May 2017; Revised: June 2017










Narcotics withdrawl 

Access to the DHDR provides a reliable and efficient source of information for clinicians that informs safer prescribing decisions during narcotics withdrawal within acute care settings.

Published: April 2017

Emergency department

Using a reliable source for patient narcotic information, the DHDR, enables emergency department clinicians to make evidence-informed prescribing decisions and increases patient safety.

Published: April 2017










Primary care

The DHDR improves monitoring of patients with opioid contracts, allowing clinicians to identify drug-seeking behavior and inform opioid prescribing.


Published: March 2017









ClinicalConnect - Primary Care Data Sharing (PCDS):


Complex patients

The Centre for Family Medicine ran an algorithm on their electronic medical record database that pulled a list of their most complex patients.


Published: May 2017

Diabetes and kidney disease

The Centre for Family Medicine used their standardized problem list data to generate a list of diabetic patients and stratified them by kidney function to help manage those with low function.

Published: April 2017










Atrial fibrillation

The Centre for Family Medicine used their electronic medical record data to assess which of their patients with atrial fibrillation should be considered for oral anticoagulant therapy.

Published: April 2017

Medication reconcilation

The Centre for Family Medicine conducted medication reconciliations with their complex patients to reduce the risk of adverse drug events.


Published: November 2017









OntarioMD's Health Report Manager (HRM):



HRM provides urologists with pertinent patient information in a timely manner, enhancing continuity of care, improving patient experience, and promoting efficient use of resources.

Published: January 2017; Revised: December 2017