eHealth Centre of Excellence

Ontario eServices Program

 

The Ontario eServices Program delivers digital services (eConsult and eReferral) that support clinical workflows and facilitate smoother​ transitions in care and an improved patient experience. The Ontario eServices Program is co-managed by the Ontario eConsult Centre of Excellence and the eHealth Centre of Excellence and is funded by the Ontario Ministry of Health.

 

eConsult is a secure web-based tool that allows timely access to specialist advice and can often eliminate the need for a patient visit. To get started with eConsult, email the eConsult Centre of Excellence at eConsultCOE@toh.ca

Ontario eServices Program logo

eReferral offers a more complete and efficient referral process when a patient visit is required. To join eReferral, please send an email to eReferral@eheathce.ca or fill out this form to get started.              

 
Visit eConsult Visit eReferral

 

 

 

An Overview of eConsult and eReferral Workflows 

 

eConsult Case Example: 

Patient with depression who has completed multiple anti-depressant trials but continues to have avolition, low energy, excessive  sleepiness, low self-image and craving for sweets. The primary care provider requests suggestions from the specialist regarding altering the patient's medication treatment.

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eConsult workflow graphic

 

eReferral Case Example: 

Patient’s depression has progressed, and COVID-19 is a significant factor. The primary care provider  looks at the eReferral directory and finds a virtual counselling group for depression exacerbated by COVID-19 and sends a referral on the patient's behalf.

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eReferral workflow graphic

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Benefits of the Ontario eServices Program

 

  • More timely, transparent, equitable and appropriate access to specialty care and services for patients

  • Prompts learning, knowledge sharing and improved care coordination between primary care and specialists

  • Administrative time savings due to less time booking appointments or contacting patients

    •  Reduction in unnecessary referrals and no shows, and no need to track down lost referrals