eHealth Centre of Excellence

Ontario eServices Program


The Ontario eServices Program delivers digital services (eConsult and eReferral) that support clinical workflows and facilitate smoother​ transitions in care and an improved patient experience. The Ontario eServices Program is co-managed by the Ontario eConsult Centre of Excellence and the eHealth Centre of Excellence and is funded by the Ontario Ministry of Health.


eConsult is a secure web-based tool that allows timely access to specialist advice and can often eliminate the need for a patient visit. To get started with eConsult, email the eConsult Centre of Excellence at

Ontario eServices Program logo

eReferral offers a more complete and efficient referral process when a patient visit is required. To join eReferral, please send an email to or fill out this form to get started.              

Visit eConsult Visit eReferral




An Overview of eConsult and eReferral Workflows 


eConsult Case Example: 

Patient with depression who has completed multiple anti-depressant trials but continues to have avolition, low energy, excessive  sleepiness, low self-image and craving for sweets. The primary care provider requests suggestions from the specialist regarding altering the patient's medication treatment.


eConsult workflow graphic


eReferral Case Example: 

Patient’s depression has progressed, and COVID-19 is a significant factor. The primary care provider  looks at the eReferral directory and finds a virtual counselling group for depression exacerbated by COVID-19 and sends a referral on the patient's behalf.



eReferral workflow graphic



Benefits of the Ontario eServices Program


  • More timely, transparent, equitable and appropriate access to specialty care and services for patients

  • Prompts learning, knowledge sharing and improved care coordination between primary care and specialists

  • Administrative time savings due to less time booking appointments or contacting patients

    •  Reduction in unnecessary referrals and no shows, and no need to track down lost referrals