eHealth Centre of Excellence


*Please note that this page is currently under construction.


Patient privacy is important to us.


Centre for Family Medicine Care Innovations, operating as the eHealth Centre of Excellence, engages in activities to improve the quality of patient care through the effective and innovative use of enabling technologies.


Current programs and projects include, but are not limited to, QBIC (Quality Based Improvements in Care) pursuing best practice use of Electronic Medical Records and related patient-facing tools,  eServices (eReferral and eConsult services for Ontario) and eCE Automates deploying Robotic Process Automation solutions.


The Personal Health Information Protection Act (2004) establishes a statutory privacy framework for protecting personal health information in Ontario. Under the Act, the eHealth Centre of Excellence in its development, provision and/or deployment of various digital health programs and services, acts variously as:


  • an agent of Participants (who are Health Information Custodians in eHealth Centre of Excellence programs and services)
  • a service provider/Electronic Service Provider to Participants
  • a Health Information Network Provider to one or more Participants


According to these roles, eHealth Centre of Excellence is broadly accountable to:

  • collect, use, disclose and retain/destroy Personal Health Information  in accordance with this act
  • employ safeguards to protect the Personal Health Information entrusted to eHealth Centre of Excellence by Participants in our programs and services


If you have questions or would like more information, email us at



Privacy documents for
eHealth Centre of Excellence:


Privacy Policy

PIA / TRA Policy


Privacy  documentation for eReferral 


Health Information Network Providers Agreement

Participant Licensing Agreement

HINP Accountability Statement eServices

Ocean Privacy Impact Assessment (PIA)

Ocean Threat Risk Assessment (TRA)

Program Privacy Guide

Safeguards Employed for eReferral Network