Patient experience with eReferral in Ontario Health Central Region
Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer eReferral to their previous referral experiences.
Quick Facts
When clinicians include a patient’s email address in the electronic referral, patients receive appointment information and status updates by email, can confirm their appointments online, and have opportunity to provide feedback through a survey link.
- 3,387 OH-Central patients responded to an experience survey between April 2023 and January 2024
- 87% of patients report being satisfied with eReferral
- 83% patients felt more informed throughout their eReferral experience as compared to their previous referral experiences
- 72% of survey respondents were over the age of 60
- Online confirmation of appointments enabled through eReferral, reduce the need for clinic staff to reach out and connect with patients to confirm appointments, improving efficiency.
Great communication email and let me know that I would be receiving communication when the appointment was booked so I was not left wondering if the referral was sent
OH-Central Patient
Patient Experience Survey
Impressed how quickly I was contacted for appointment and how quickly I can be seen.
Clear and straightforward information. Everything is there for me to refer back to at any time.
OH-Central Patients
Patient Experience Survey
Interested in learning more?
Interested in partnering with us or learning more about
what we can offer you? Please reach out here.
Get the latest resources and insights
-
Maintaining trust in the digital age: the importance of protecting patient privacy
In a digitized healthcare landscape, maintaining patient privacy is essential to building trust. The Shield…
-
Safeguards employed for the eServices eReferral network
In its capacity as a Health Information Network Provider (HINP) for the Ontario eServices Program…
-
Ocean to OTN Integration
To further increase adoption and utilization of the Ontario Health (OH) eConsult Service, Ocean eReferral…
-
Plain Language Description: Ocean eReferral to Cerebrum EMR
Amplify Care and AwareMD (a WELL Health Company) have partnered to allow healthcare clinicians to…