Ontario eServices Program evaluation summary report FY 23-24
This newsletter provides a highlight of the evaluation Ontario eServices Program activities within fiscal year 23-24. Our program evaluation is...
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User experience with eReferral
In September 2023, 868 eReferral users within Ontario provided feedback on their eReferral experience. The users rated their experience with...
Patient experience with eReferral in Ontario Health Central Region
Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer eReferral to their previous referral...
Patient experience with eReferral in Ontario Health West Region
Patients who receive appointment information and reminders through eReferrral, report an improved healthcare experience and prefer eReferral to their previous...
Patient experience with eReferral in Ontario Health Toronto Region
Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer eReferral to their previous referral...
Patient experience with eReferral in Ontario Health North Region
Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer eReferral to their previous referral...
Patient experience with eReferral in Ontario Health East Region
Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer eReferral to their previous referral...
Patient experience with eReferral in Ontario
Patients who receive appointment information and reminders through eReferral, report an improved healthcare experience and prefer eReferral to their previous...
Impact of eReferral on patient efficiency and likelihood of referral appointment attendance
In a study conducted in Alberta, patients noted that the convenience of tracking referral information such as appointment dates and...
Impact of eReferral on reducing the burden of treatment for patients
The Burden of Treatment Theory explains how patients are tasked with taking on responsibility for managing their illness, which places...
Fiscal year 22/23 eReferral highlights
eReferral deployment across Ontario, led by the Ontario eServices Program, contributed to a large degree of expansion in 2022/2023 fiscal...
Patient experience with eReferral email notifications in OH-East
Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer eReferral to their previous referral...
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