Virtual change management support
Over 300 users have adopted the solution since March 2020, and over 65 surveys completed. Users have been overwhelmingly positive regarding the remote training provided by the CM Specialists throughout COVID-19. Remote training is offered virtually through Microsoft Teams, Zoom and other virtual communication tools.
CM Specialists reported multiple benefits as virtual sessions became the predominant method of providing training and support to end users:
- Less travel to and from clinics and offices
- More time available in the day to provide training
- Socially distanced opportunities to provide eReferral training
Key takeaways
The provincial eReferral support team has quickly and efficiently transitioned to virtual support measures to ensure the health and safety of all those involved. Virtual training and support sessions have benefited both the eReferral end users as well as the Change Management (CM) support team
Training experience was excellent. Remote, one on one training worked better than a classroom situation.
User Testimonial
Post Training Survey
I am able fit more engagements into my schedule and reach offices in rural areas or other locations in the province. As a CMS, my main priority is to meet the demands of stakeholders and remote sessions have given me the flexibility to meet anywhere at any time.
Change Management Specialist Testimonial
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