Privacy & Security
Helping healthcare professionals protect personal health information is our top priority.
Formerly eHealth Centre of Excellence, learn about the new brand
At Amplify Care, we are committed to maintaining the privacy and security of personal health information. We comply with the Personal Health Information Protection Act (PHIPA) and adhere to a series of privacy principles to ensure your data is handled responsibly and safely.
Be accountable
An organization is responsible for personal information under its control and must designate an individual or individuals accountable for compliance with privacy principles.
Identify the purpose
The purposes for which personal information is collected must be identified by the organization at or before the time of collection.
Obtain consent
Knowledge and consent are required for the collection, use, or disclosure of personal information, unless inappropriate.
Limit collection
Personal information collection must be limited to what’s necessary for the stated purposes, and it must be done by fair and lawful means.
Limit use, disclosure, and retention
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with consent or as required by law. Information is retained only as long as necessary.
Be accurate
Personal information must be accurate, complete, and up-to-date as necessary for the intended purpose.
Use appropriate safeguards
Personal information is protected by safeguards appropriate to its sensitivity.
Be open
Information regarding the organization’s privacy policies and practices must be readily available to individuals.
Give individuals access
Individuals have the right to request access to their personal information, challenge its accuracy, and have it amended as necessary.
Provide recourse
An individual must be able to challenge compliance with the privacy principles to the designated accountable individual(s).
Policies and forms
Amplify privacy policy
Outlines our commitment to the protection of your personal health information and our obligations regarding its collection, use, disclosure, and retention.
Amplify Threat Risk Assessment (TRA) and Privacy Impact Assessment (PIA)
Outlines our approach to managing privacy and security risks at every stage of the information lifecycle, aiming to improve clinical care through best practices.
Privacy Incident/Complaint Report
Document and report any incidents where personal information may have been compromised, lost, or accessed without authorization. It allows us to investigate and address any issues in compliance with privacy regulations.
Privacy resources for health information custodians
Resources help health information custodians manage privacy within eReferral and Automates, ensuring compliance with privacy principles.
-
Ocean eReferral to EMHware
Amplify Care and EMHware have partnered to allow healthcare clinicians to send and receive patient referrals electronically (eReferrals) using the EMHware client management software. Referral senders can initiate referrals from EMHware and send these to healthcare specialists and organizations receiving referrals using the Ocean Healthmap. Mental health care organizations with listings in the Ocean Healthmap…
Looking for Shield, our cybersecurity and privacy training program?
Shield is designed to meet the unique privacy and security needs of Canadian healthcare professionals, helping to protect sensitive data across healthcare organizations.
Stay informed with the latest privacy and security updates
-
Plain Language Description of the eReferral Service
eReferral refers to the automation of one or more activities involved in initiating, negotiating and closing the referral…
-
Plain Language Description: Ocean to CHRIS Integration
Amplify Care and Ontario Health Digital Excellence have partnered to allow primary care providers (PCPs)…
-
Plain Language Description: Ocean to Caredove integration
Amplify Care and Caredove Inc. have partnered to allow health care practitioners to send patient…
-
Plain Language Ocean to Novari eRequest Description: eRequest Integration
The Ontario eServices Program and Novari Health have completed an integration to allow the flow…
Please note that Amplify Care does not collect personal health information unless authorized to do so in accordance with its role as an agent of health information custodians. Personal health information is only collected for specific purposes and with applicable consent.
© Copyright 2025 Amplify Care