Virtual Assistants
Automating administrative tasks with virtual assistants.
Formerly eHealth Centre of Excellence, learn about the new brand
Why Virtual Assistants Matter in Primary Care
Family doctors are facing mounting pressures, with many spending 18 hours a week on administrative tasks outside of direct patient care. Unfortunately, these non-clinical duties are contributing to 70% of family doctors experiencing burnout – leading some to retire early or leave the profession altogether. By 2026, 1 in 5 Ontarians will be unattached to a family doctor due to these challenges. We need to act now to support doctors and their teams.
Our virtual assistants are designed to help clinicians reclaim their time, reduce burnout, and ensure patients receive the proactive care they need – without added administrative burdens.
Speed & efficiency
Virtual assistants are up to 6 times faster than manual labour, allowing clinicians to dedicate more time to patient care and higher-value tasks, helping to ease the heavy workload and reduce stress.
Proactive care & population health
Virtual assistants enable data in clinical systems to be leveraged for proactive care interventions and population health management – without extra administrative effort, ensuring better outcomes for patients.
Reducing clinician burnout
By automating administrative tasks, virtual assistants help alleviate the administrative burden on clinicians, reducing the risk of burnout. With virtual assistants taking on tedious work, healthcare professionals can focus on what really matters: delivering care.
Meet our virtual assistants
Poppy
NewPoppy is a population health management virtual assistant that identifies patients overdue for cancer screenings, stratifies them into priority groups, and automatically initiates follow-up actions to ensure timely care.
Bernie
Bernie helps improve patient outcomes by identifying missed billing opportunities—starting with diabetes codes—and automates lab requisition generation and follow-ups for patients needing lab work.
Cody
Cody cleans up and standardizes patient data, enabling healthcare teams to use this information for more proactive care and easier management of patients with one or more conditions.
Sharon
Sharon facilitates the seamless sharing of care plans between EMRs and the provincial repository, ensuring that all members of a patient’s care team have access to the same information in real-time.
Privacy & security
Your security and privacy are our top priorities. Rest assured, we’ve got you covered. For any questions relating to Privacy Impact or Threat Assessment, please see this resource. For all other related inquiries, contact us
Have an idea for a Virtual Assistant?
Let us know how we can help automate your processes
and improve your practice’s efficiency.
COVID-19 vaccine documentation automated process
Back in 2021, we created a support to help clinicians to more efficiently document their patients’ COVID-19 vaccination status. This saved one busy clinic an estimated 87 hours of manual data entry!
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