Patient experience with eReferral in Ontario Health West Region
Patients who receive appointment information and reminders through eReferrral, report an improved healthcare experience and prefer eReferral to their previous referral experiences.
Quick Facts
When clinicians include a patient’s email address in the electronic referral, patients receive appointment information and status updates by email, can confirm their appointments online, and have opportunity to provide feedback through a survey link.
- 29,208 OH-West patients responded to an experience survey between April 2023 and January 2024
- 88% of patients report being satisfied with eReferral
- 82% of patients felt more informed throughout their eReferral experience as compared to their previous referral experiences
- 70% of survey respondents were over the age of 60
- Online confirmation of appointments enabled through eReferral, reduce the need for clinic staff to reach out and connect with patients to confirm appointments, improving efficiency.
Referral was done quickly, particulars very clear. I was able to confirm date and time so there is no question in my mind that the date and time have been reserved for me.
OH-West Patients
Patient Experience Survey
Super awesome system! I really like the fact that I get an ICS file as well to add to my calendar!
I was delighted to receive the email. I know it can take a long time for an actual appointment and I appreciate how quickly the referral was initiated and now I would not be left wondering, if everything was in place.
OH-West Patients
Patient Experience Survey
Interested in learning more?
Interested in partnering with us or learning more about
what we can offer you? Please reach out here.
Get the latest resources and insights
-
What does an Integrated Care Manager do?
With a combination of clinical expertise, digital health knowledge, and change management skills, Integrated Care…
-
Virtual change management support
Over 300 users have adopted the solution since March 2020, and over 65 surveys completed.…
-
eReferral and North East Assessment Centre central intake musculoskeletal process
In Canada, Orthopedic surgeons are considered the highest consulted specialists1 with more than 900,000 referred…
-
Diagnostic imaging decision support embedded in electronic referral forms
The use of Magnetic Resonance Imaging (MRI) in Canada is on the rise.1 Ontario alone…