Impact of eReferral on reducing the burden of treatment for patients
The Burden of Treatment Theory explains how patients are tasked with taking on responsibility for managing their illness, which places...
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Fiscal year 22/23 eReferral highlights
eReferral deployment across Ontario, led by the Ontario eServices Program, contributed to a large degree of expansion in 2022/2023 fiscal...
A case study on the impact of the COVID-19 vaccination reconciliation tool on primary care efficiency
COVID-19 vaccinations are provided across many clinics in Canada and patients are encouraged to be vaccinated. Being fully vaccinated provides...
Patient experience with eReferral email notifications in OH-East
Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer eReferral to their previous referral...
eReferral annual user satisfaction survey September 2022 – increase in usage
The Ontario eServices Program deploys a User Satisfaction Survey once a year in order to gather feedback on user experience with Ocean...
Integration with Ocean eReferral enhances Cerebrum users’ workflow in Waterloo-Wellington
Users at K-W CardioPulmonary Services (CPS) have gained many efficiencies in their referral processing since the integration of Ocean eReferral...
A case study on a clinic’s experience using Online Appointment Booking for cervical cancer appointments and reminders for patients
Preventative care is a pillar of primary health care. Since the 1980s, there has been a dramatic decline in the...
A case study on the implementation of a centralized, integrated Online Appointment Booking solution at a COVID-19, Cold & Flu Care Clinic
In 2021/2022, Ontario Health (OH) funded the implementation of a centralized, integrated Online Appointment Booking (OAB) solution for COVID-19, Cold...
eFax through Ocean eReferral
eFax is a solution that enables existing Ocean eReferral senders to submit referrals to receiving specialists who are yet to...
eConsult and eReferral supporting the chronic pain pathway
One in five Canadians suffer from chronic pain1. Wait times for multidisciplinary chronic pain clinics are extremely long, ranging from...
A case study comparing patient no shows between appointments booked online versus other booking methods
A patient no-show means that a patient has failed to come into the clinic for a scheduled appointment without providing...
Fiscal year 21/22 eReferral highlights
eReferral deployment across Ontario, led by the Ontario eServices Program, resulted in a large degree of expansion in fiscal year...
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