Exploring the impact of change management support on the eReferral user onboarding experience
Organizations can benefit greatly from having access to Change Management Specialists (CMS) who possess the required skills and knowledge to...
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Exploring the experience of eReferral users in primary care
The Technology Acceptance Model1 emphasizes that “acceptability” – the perceived ease of use and perceived usefulness of a technology –...
Exploring the relationship between patient satisfaction and age with the eReferral process
Background The rapidly growing population of older adults is increasingly adopting technology, challenging the misconception that they are either dissatisfied...
Online Appointment Booking: A case study on potential cost-savings from a Family Health Team perspective
Ontario Health has provided funding for the installation, onboarding, and licensing costs for healthcare practitioners who have implemented Online Appointment...
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