eHealth Centre of Excellence

Virtual Visits



Virtual visits

The eHealth Centre of Excellence facilitates integration and adoption of virtual visits with the goal of improving timely access to primary care to ensure all patients in the region are getting the care they need, when they need it.


The VirtualCare platform supports both synchronous and asynchronous secure communications between patients and providers. With the interchangeable use of secure video, phone, and chat messaging, patients and providers have the flexibility to respond to one another at their convenience.


Why use virtual visits?


  • Reduce avoidable in-person visits
  • Decrease walk-in utilization
  • Securely send requisitions directly to the patient
  • Enrolled physicians are remunerated for virtual visits
  • Improves provider and patient satisfaction


What types of appointments can be seen virtually?


Some common examples include:


  • Follow-up on lab or imaging results
  • Medication renewals
  • Mental health follow-up
  • Chronic conditions
  • Rash or skin conditions
  • Health education

                Virtual visits case studies

Virtual Visits contact icon


Virtual visits graphic


Family physician quote: What a fantastic tool! It has helped me to free up [in-person] visits and increase my availability to patients. I feel that the overall level of patient care is greatly enhanced with virtual visits."



About our Partners:


OTN logo

The Virtual Visits program began with an initiative in partnership with the Ontario Telemedicine Network (OTN) through a Proof of Concept, as part of a larger effort (eVisit Primary Care) funded by the provincial government and focuses on enabling virtual care for Waterloo-Wellington residents. 


Family physician quote: What a fantastic tool! It has helped me to free up [in-person] visits and increase my availability to patients. I feel that the overall level of patient care is greatly enhanced with virtual visits."

Think Research, a Toronto-based company that provides digital tools to enable evidence-based care, was procured to develop the supporting virtual visits solution for the program.