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Upcoming webinar for osteoporosis EMR tool

Coming up on Tuesday, August 28 from 11:30 AM - 12:30 PM, the QBIC (Quality Based Improvements in Care) team will be hosting a webinar with guest speakers Dr. Upe Mehan & Kate Harvey on how to use QBIC's new osteoporosis tool for primary care electronic medical records (EMRs).


For more on this tool, click here!



Registration link:


Webinar details: Tuesday, August 28th 11:30 – 12:30



                 1-855-392-2520      -     Access Code: 9319738


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eConsult notice: Increased access to specialists through eConsult



Please click here to download the PDF.


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Virtual Visits pilot program off to a great start!

What is a virtual visit?


Virtual visits allow healthcare providers to ‘see’ their patients over a secure, online communication system via chat messaging, phone or video.


We’re working with the Ontario Telemedicine Network (OTN) and Think Research to create a virtual visits platform for residents in the Waterloo Wellington region.


So far, 23 primary care providers and 18 administrative staff members have registered for virtual visits, and together they have signed up 289 patients (with 213 more invited to use the virtual visit solution).


Since going live with the solution at the end of March, 205 virtual visits have already been completed!


For more on our virtual visits program (including information about how to get involved), please click here.







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New: osteoporosis tool for primary care EMRs

Calling all primary care providers: we are excited to announce that the eHealth Centre of Excellence’s QBIC (Quality Based Improvements in Care) team is now offering a new osteoporosis tool that can be integrated directly into your electronic medical record (EMR)!*


This custom form supports clinicians with early identification and management of patients with osteoporosis.

  • Clinical content adapted from 2010 Clinical Practice Guidelines for the Diagnosis and Management of Osteoporosis in Canada and the 2015 Clinical Practice Guidelines for the Frail Elderly.
  • Assess a patient’s risk for fracture using
    • Canadian Association of Radiologists and Osteoporosis Canada (CAROC)
    • Fracture Risk Assessment Tool (FRAX)
  • Coupled with a falls assessment tool
  • Use the risk factor analysis to
    • Guide management both non-pharmacologic and pharmacologic
    • Access educational handouts
For more information on how to access this tool, please contact Rob Gordon, QBIC Change Management Specialist at

* Please note that the osteoporosis tool is currently only available for TELUS Practice Solutions EMRs.


Interested in more information on QBIC's services? Click here for the full catalogue.

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Virtual visits now LIVE in Waterloo Wellington!


This past Monday, virtual visits went LIVE in Waterloo Wellington!



What are some common types of virtual visits?

  • Follow-up on lab or diagnostic imaging results
  • Prescription renewal
  • Sinus infection
  • Pink eye
  • Sick notes
  • Mental health
  • Chronic back pain
  • Seasonal allergies
  • Cold and flu symptoms
  • Skin conditions
  • Chronic condition management


For more information on our virtual visits program, please click here.


Interested in using virtual visits in your practice? Please contact eHealth Centre of Excellence Change Management Specialist Meghan Brenner.Burgoyne to get started!







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Last call for tablet submissions!

If you are interested in using tablets in your primary care practice, see the poster below for more information. 


Don’t forget, the deadline for submissions of interest is Wednesday March 7th, 2018.




Please click here to download the PDF.


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Webinar now available online: “Mental Health Tools and Resources for the EMR”

Featuring guest speaker Dr. Joan Chan, the eHealth Centre of Excellence’s QBIC (Quality Based Improvements in Care) team recently hosted a webinar highlighting mental health tools and resources for the electronic medical record (EMR). Dr. Chan, a family physician with the Guelph Family Health Team (FHT), shares her firsthand experience with using these tools and explains how she’s adapted them into her clinical workflow.   


Features of the mental health toolkit are highlighted below:


EMR tool for Mental Health visits

 The eHealth Centre of Excellence has developed an EMR tool to assist with your mental health encounters that:

  • Standardizes documentation with an easy to use  Encounter Assistant
  • Is based off of the new HQO Quality Guidelines for Major Depression Disorder
  • Directly links to screening tools (PHQ-9, GAD-7), resources and referrals
  • Includes a new Patient handout feature, which enables you to:
    • Create an individualized treatment plan and educational handout for your patients 
    • Reinforce your in-visit health teaching
    • Create a medication plan and new medication education
    • Customize self-care activities and referrals
Added features for tablets
  • Enhance your practice by using our “QBIC Depression” tablet eForm
  • eForm links directly with our mental health visit Encounter Assistant (described above) to help auto-populate information in the EMR 
  • Be able to review your patient’s subjective information before you enter the exam room

If you are interested in more information, please contact Change Managment Specialist Tara Lonergan at:



Watch the webinar below:



“I have been using the progress note Encounter Assistant tool in combination with the OCEAN patient questionnaire for the past several months with my patients, and have found it very valuable to guide my patient encounters, and it has certainly cut down on my charting time for these visits.”


                                                           – Family Physician




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eConsult spotlight: Psychiatry

QBIC (Quality Based Improvements in Care) is a program hosted by the eHealth Centre of Excellence (eCE) that works to provide primary care providers within Waterloo Wellington with support to incorporate telehealthcare services, such as eConsult, into their practice workflow.


Improved access to psychiatric care is now available in the Waterloo Wellington Local Health Integration Network (WWLHIN) via eConsult. Using the Ontario Telemedicine Network (OTN), primary care physicians and nurse practitioners can ask participating psychiatrists a question about current symptoms, medication issues or other treatment options and receive an answer in 3-5 days. With eConsult, many in-person visits can be avoided and patients will receive faster treatment without having to travel long distances to receive care.


Over 30 psychiatrists are now available on eConsult. In collaboration OTN and OntarioMD, the eHealth Centre of Excellence is actively recruiting psychiatrists in our region to join their colleagues in this exciting initiative.


The following psychiatrists from our LHIN are currently available to receive eConsults:


Dr. Susan Senior – General Adult Psychiatry


Specializes in general adult psychiatry but can also consult on those adolescents 16 years +

Special interests: collaborative care; workplace and mental health; mood and anxiety disorders; chronic disease management; sleep disorders; offering clinical management advice along with medication reviews/suggestions


“I value my role with helping the doctors in our area region as well as remote areas of the province where I have been fortunate to have been able to consult on the practitioners in northern communities.”


Dr. Senior is a Royal College Fellowship Trained Psychiatrist (2003) and McMaster Psychiatry Program Graduate.


Dr. David Sherman – Geriatric Psychiatry


“I am happy to eConsult on cases of patients over the age of 65 with mental health and cognitive concerns or patients younger than 65 with cognitive concerns.


I am recognized as a Fellow of the Royal College of Physicians and Surgeons of Canada as a board certified Geriatric Psychiatry Sub-Specialist in addition to being certified in Psychiatry.  I completed my Geriatric Psychiatry Sub-Specialty training and Psychiatry training at the University of British Columbia in 2016.   I am an Assistant Clinical Professor (Adjunct) in the Department of Psychiatry & Behavioural Sciences at McMaster University. I graduated from medical school at the University of Toronto in 2010.  Prior to that I received my Masters of Science in Neuroscience and Neuroanatomy from Dalhousie University and Bachelors of Science, with Honours in Psychology from Acadia University.


I am currently practicing outpatient and community outreach Geriatric Psychiatry at the Guelph Family Health Team and Consultation Liaison Geriatric Psychiatry at the Freeport Site of Grand River Hospital in Kitchener.”


Dr Vivian Polak – Perinatal/Reproductive Psychiatry


Specializes in patients experiencing psychiatric symptoms in the following situations: during pregnancy or in first year following delivery (women and men); fertility difficulties; miscarriage, stillbirth, termination, or death of baby or young child; pre-pregnancy assessments (i.e., for advice on the safety of psychiatric medications during pregnancy/lactation). Psychiatric symptoms or diagnoses include mood disorders (unipolar depressive disorders or bipolar disorders), generalised anxiety disorder, panic disorder, social phobia, post-traumatic stress disorder, obsessive-compulsive disorder, psychotic disorders, comorbid substance use disorders, eating disorders, etc.


Also available on eConsult:
  • Dr. Mohammad Saleem
  • Dr. Sophiya Benjamin
  • Dr. Dinesh Benjamin
  • Dr. Natasha Snelgrove
  • Dr. Anjali Sharma
  • Dr. Alexandre Tavares
  • Dr. Rasyidah Halim
  • Dr. Shahzad Shahmalak
  • Dr. Robyn Fallen


To view our other eConsult spotlights, please click here!


NEW: Benefits Realization case study highlights the benefits of eConsult - click here to take a look!



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QBIC 2017 highlights

The QBIC (Quality Based Improvements in Care) team has enjoyed a busy and very exciting 2017!



?Stay tuned: two informative webinars coming up in early 2018. For more information, click here.

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Digital Health Week 2017: Virtual visits means better, more equitable access to healthcare


Dr. Mohamed Alarakhia

As part of Digital Health Week 2017, the eHealth Centre of Excellence will feature posts from guests discussing why digital health is important to them. eCE Director Dr. Mohamed Alarakhia is back to deliver this week’s final post.

I wanted to update you on the exciting news which we announced here last week: that virtual visits are coming to Waterloo Wellington!


Virtual visits will allow primary care providers to ‘see’ their patients via secure messaging, audio, and clinical video-conferencing. 

We have been working with primary care providers to make sure the virtual visit model fits within their workflow. Thank you to all the providers who have given us feedback and signed up to participate! 

The roll-out of virtual visits will be great news for all 775,000 residents in our region, but particularly for those who may struggle with mobility, live in a rural area far from their physician, cannot take time off of work, and/or lack transportation or other resources required to make an in-person appointment.

Digital health tools are making the healthcare system more equitable for everyone, and that’s just one more reason that digital health is important to me.


The eCE, in collaboration with the Ontario Telemedicine Network (OTN), was recently one of six successful applicants for the second round of the REACH (Resources for Evaluating, Adopting and Capitalizing on Innovative Healthcare Technology). Funding from REACH is supporting us to work with providers and patients to develop a more streamlined technology for delivering virtual visits. 


Follow us on twitter (@eHealthCE) and join the Digital Health Week conversation using #thinkdigitalhealth!


And even though Digital Health Week is coming to a close, we'll be back on the blog next week with a great new eConsult spotlight, so keep watching this space!


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