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Upcoming webinar for osteoporosis EMR tool

Coming up on Tuesday, August 28 from 11:30 AM - 12:30 PM, the QBIC (Quality Based Improvements in Care) team will be hosting a webinar with guest speakers Dr. Upe Mehan & Kate Harvey on how to use QBIC's new osteoporosis tool for primary care electronic medical records (EMRs).


For more on this tool, click here!



Registration link:


Webinar details: Tuesday, August 28th 11:30 – 12:30



                 1-855-392-2520      -     Access Code: 9319738


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eConsult notice: Increased access to specialists through eConsult



Please click here to download the PDF.


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Our Health Links case studies featured on HQO's Quorum site

Last year, the eHealth Centre of Excellence partnered with the Waterloo Wellington Local Health Integration Network (WWLHIN) to conduct an evaluation on the benefits of the Health Links Approach to Care within its sub-regions through a series of case studies.


These case studies are available here!



We are delighted to share that this work was recently featured on Health Quality Ontario (HQO)'s Quorum site!


Click here to read the post.


What is Quorum and why should you sign up?


Quorum is a free open online community dedicated to improving the quality of health care in Ontario – together. It is a forum where members can collaborate to learn from each other, share experiences, and support innovation from idea inception through to meaningful improvement. For more information, please click here.


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Kidney Talks, Achieving Excellence Together & Hacking Health Café

It’s conference season! In addition to eHealth 2018 and WWCRQI, the eHealth Centre of Excellence has participated in a number of other events that recently.


Kidney Talks 2018

eHealth Centre of Excellence Managing Director Dr. Mohamed Alarakhia (pictured left) gave a presentation at Kidney Talks 2018, hosted by the Ontario Renal Network (ORN), and spoke about how the Kidney Wise toolkit is now available in a format that can be integrated with primary care electronic medical records (EMRs). For more information on this tool, take a look at the QBIC (Quality Based Improvements in Care) catalogue!

Achieving Excellence Together 2018

eHealth Centre of Excellence team members Allie Piatkowski and Lori-Anne Huebner participated in a Health Links panel that highlighted different types of Health Links evaluations in Local Health Integration Networks (LHINs) across the province. Their presentation focused on the evaluation that they had completed on the Health Links approach to care in the Waterloo Wellington LHIN, to understand how it is impacting patients and care providers. To take a look at their Health Links case studies, please click here.


Hacking Health Café

As part of Communitech’s Peer2Peer Network, Hacking Health Waterloo provides a forum where technology creators and health care professionals can connect to discuss and collaborate on issues with the hopes of improving health care in Waterloo Region. To help foster this collaboration among the digital health community, Hacking Health Cafés are held monthly across various locations in the region.


The eHealth Centre of Excellence was invited to the June Hacking Health Café to present on the Waterloo Wellington VirtualCare pilot program, and QBIC team members Meghan Brenner-

Burgoyne (pictured below, left) and Sara Di Gregorio provided an overview and background of the project, as well as a live demonstration of the VirtualCare platform. The audience was heavily engaged and the presentation yielded many great questions that sparked some interesting discussion – it was a pleasure to meet and network with this diverse group of professionals and we hope to join another Hacking Health Café again in the future!




We’re always looking for more opportunities to share knowledge and spread the word on the digital health services available (or coming soon).


For more information, please feel free to explore our website or contact





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cSWO June 2018 update



Please click here to download the PDF.


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New: KW4 newsletter for primary care

Calling all primary care providers in Waterloo Wellington: stay connected with the primary care newsletter!


This is the start of a communication network for all primary care providers (family physicians, nurse practitioners, physician assistants) within the Kitchener-Waterloo-Wilmot-Wellesley-Woolwich (KW4) area to provide important information about health services, referral processes, practice opportunities, and professional development.


Pertinent and succinct information, curated and edited by family physicians, will be disseminated via a bi-monthly newsletter. 


Contributors include:

  • eHealth Centre of Excellence
  • McMaster University
  • Health Force Ontario
  • KW Chamber of Commerce
  • Waterloo Region Public Health

To start receiving the KW4 Primary Care Newsletter, please click here to register. 

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Big milestone for our System Coordinated Access (SCA) program

Exciting news! On June 25, 2018, the System Coordinated Access (SCA) program hit a big milestone: since their electronic referral (eReferral) solution went live in Waterloo Wellington ten months ago, 5,000 eReferrals have now been processed.


If you’d like more information on the SCA program, please visit:


Interested in using the eReferral platform to send or receive referrals? Click here to get in touch and we’ll get you connected!


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Showcasing innovations at WWCRQI 2018

A number of team members from the eHealth Centre of Excellence were thrilled to be invited to participate in the McMaster Waterloo Wellington Clinical Research and Quality Improvement Symposium, an annual event which puts the spotlight on local clinical research and quality improvement initiatives. This year’s symposium took place on May 30, and was attended by over 250 students, clinicians, professionals, and researchers from across the Waterloo Wellington region.



Alexandra Piatkowski and Billy Bostad presented a poster based on some of the research they’ve done for the connecting South West Ontario (cSWO) Program Primary Care Data Sharing (PCDS) proof of concept, which is exploring the feasibility of making data from primary care electronic medical records (EMRs) shareable with the cSWO Regional Clinical Viewer, ClinicalConnect™. You can see their full poster presentation here.


There was also a poster presentation by Jennifer La from our QBIC (Quality Based Improvements in Care) Program, which took a closer look at the benefits of giving patients tablets to fill out mental health assessments while they’re in the waiting room. Her poster can be viewed here.


Heba Tallah Mohammed from our System Coordinated Access (SCA) Program was also on hand to present her poster – available here – on the benefits of the electronic referral (eReferral) platform currently being deployed by the SCA team.


The eHealth Centre of Excellence also hosted a booth this year (pictured left), giving attendees the chance to learn more about the various digital health services and tools we offer.


And after the event, we were excited to learn that our participation was recognized with the following awards:






For more information on this year’s WWCRQI, please visit:




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eHealth Centre of Excellence participates in e-Health 2018

Canada’s annual e-Health conference, now in its 18th year, offers a fantastic opportunity to learn about digital health initiatives that are taking place across the country, as well as share learnings about the local solutions that are working for us with the conference’s 1,500+ delegates (representing experts from across the spectrum of healthcare and information technologies).


This year, the eHealth Centre of Excellence was invited to give a number of presentations that showcased some of the work we’re supporting to deploy digital health technologies in our region.


Michelle Cousins (pictured right) gave two presentations on the connecting South West Ontario (cSWO) Program’s Primary Care Data Sharing Program (PCDs) proof of concept, which is exploring the feasibility of sharing data from primary care electronic medical records (EMRs) with other providers in the patient’s circle of care. For an update on recently PCDS activities, take a look at the latest cSWO update.


Lori-Anne Huebner (pictured right) gave a poster presentation on “A Model of Practice to Support Vendor Procurement” – the poster is available here, and takes a look at the innovation procurement model used by our System Coordinated Access (SCA) Program to find a vendor capable of building an electronic referral (eReferral) solution that could meet a number of 

complex needs. That eReferral solution has since gone live in Waterloo Wellington (with over 5,000 eReferrals now sent!), and is in the process of being adopted in other regions across Ontario.


Danika Walden also presented on the innovative methodologies used to procure a technology solution for Virtual Visits in Waterloo Wellington, which is currently in the midst of a year-long proof of concept.


And finally, Ted Alexander (pictured left) – our Vice-President of Partnerships & Clinical Innovations – gave a talk on the unique digital health service bundle that we offer, as our region’s one-stop resource for ehealth tools and services .


Overall, we were delighted to be able to participate and share updates on the many exciting ehealth initiatives we’re currently supporting – and we’re already looking forward to next year’s event!



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Our 4th annual Partnerships in eHealth event: eMental Health in Waterloo Wellington

In honour of this year’s Mental Health Week (May 7 - 13), our annual Partnerships in eHealth symposium – which took place on May 9 – put the spotlight on the digital health tools and resources currently available (or coming soon) to support healthcare providers in the delivery of care to patients with mental health concerns.


In his opening remarks, our Managing Director Dr. Mohamed Alarakhia talked about how the mental health service bundle we offer can help at different points of care. We were also delighted to welcome back Dr. Robert Bell, Deputy Minister of Health and Long-Term Care, who gave a keynote address on the crucial role that elements of the service bundle play in assisting healthcare providers to connect patients quickly and seamlessly with the mental health supports they need. Among the tools that were highlighted:


The System Coordinated Access (SCA) program’s electronic referral (eReferral) solution: in the coming months, the Ocean eReferral Network will be onboarding mental health supports – enabling healthcare providers to quickly and seamlessly make referrals for their patients, directly from the electronic medical record (EMR) or from ONE ID single-sign on.


OntarioMD’s Health Report Manager (HRM): HRM has recently gone live at Canada Mental Health Association Waterloo Wellington (CMHA WW) and Homewood Health Centre, enabling them to send reports directly into a primary care provider’s EMR.


This year’s event also featured two engaging panels. The first panel, empowering patients with information – just a click away, included the following talks:

  • CMHA WW’s eHealth Lead Gerrit Sepers gave an informative talk on Big White Wall, an online mental health and wellbeing service offering self-help programs, creative outlets and a community environment
  • As the CEO and founder of the Life Recovery Program, Paul Radkowski showcased how his online site provides self-directed video based guidance to help families/friends and those struggling with addiction and mental health issues
  • Fred Wagner, Executive Director of CMHA WW, spoke about Bounce Back, which is a provincial skill-building program designed to help adults and youth 15+ manage symptoms of depression and anxiety using an online platform

The second panel was on using technology to support seamless connections to care, with panelists speaking about a number of different ehealth resources:

  • Daniel Pearson Hirdes, CEO of HealthIM, spoke about how HealthIM strengthens communications between polices services and hospitals, as a resident undergoing a mental health crisis transitions across the spectrum of care – from community-based to acute services
  • The eHealth Centre of Excellence’s Wendy Lang and Child/Adolescent Psychiatrist Dr. Alexandre Traveres gave a joint presentation on how Ontario Telemedicine Network (OTN) eConsult is getting primary care providers expert advice from mental health specialists quickly – so they have the information they need to create a care plan for their patients, without patients needing to wait for a referral
  • The eHealth Centre of Excellence’s Meghan Brenner-Burgoyne and Stephanie Chin teamed up with family physician Dr. Neil Naik to talk about how tablets in waiting rooms are supporting patients to complete mental health assessments, with that information going directly into their doctor’s EMR

Both panel sessions were followed by stimulating Q&A sessions moderated by Ted Alexander, the eHealth Centre of Excellence’s Vice President of Partnerships and Clinical Innovation. Attendees were invited to share their response to the presentations, which led to some interesting and wide-ranging discussions about the current and future states of digital health.


Interactive booths were also set up, so during lunch and breaks, attendees could get a firsthand look at the digital health tools on offer and ask questions in a one-on-one setting.  


Overall, it was an exciting day and a wonderful opportunity to learn more about the eMental Health resources available in our community to support healthcare providers and their patients.


Thank you to all of our presenters, booth hosts, organizers, and attendees – we hope to see you again next year!


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Stephanie Dance
July 23, 2019
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Hannele Kivinen
July 31, 2018
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Paula Lee
April 4, 2017
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