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Virtual Visits wins the Patient Care Innovation Team Award at the 2019 CHIA Gala!

Congratulations to our QBIC team on their Patient Care Innovation Award at the Canadian Health Informatics Awards (CHIA) Gala!

 

The award recognizes a for-profit healthcare ICT company and client team that have successfully implemented a health-IT solution that has positively impacted patient care in innovative ways and honours the private and public sector team effort.

 

Since VirtualCare went live 12 months ago, 67 primary care providers (PCPs) are registered, and 77% have conducted more than 3 visits with their patients. Patients have requested virtual visits with their PCP for reasons such as medication and prescriptions, to follow up on test results, to address new health issues, and discuss chronic conditions.

 

 

“The ability to have a virtual visit with my doctor reduces the need for a 45-minute drive to see my doctor for health concerns that can be dealt with through a virtual visit. My doctor monitors my progress while transitioning medications, without the need for me to visit their office. The virtual care application is easy to use and such a convenient way to get the care I need.” – Patient

 

Virtual Visits provide an efficient and convenient way for patients to connect with their primary care provider so they can be informed and engaged in their care. It is the ongoing dedication to digital health innovation that makes programs like Virtual Visits a success in our community!

 

Thank you to everyone for your involvement and continued support to expand digital health!

 

For more information on Virtual Visits or digital healthcare tools and services, please email: communications@ehealthce.ca.

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Patients Agree - eReferral Improves Efficiency of the Referral Process

As part of the System Coordinated Access (SCA) eReferral Program, patients are invited to complete the online patient experience survey. The survey allows patients to share their experiences with the Ocean eReferral process by answering both quantitative and qualitative questions.

 

The results are in!

 

To date, more than 1500 patients have responded to the patient experience survey, of which 96% agree that eReferral is an easy process and that eReferral notifications improve the patient experience. In just over two months (February 1 to April 9, 2019), 425 patients completed the survey, providing many comments. Over 11% of these patients included comments on the efficiency of the process. In total, there were 48 individual comments related to efficiency.

 

The patients have spoken!

  • Appointment was fast and made the same day
  • Doctor one day, appointment confirmed next day. Excellent service.
  • Excellent quick process. I had the appointment before I reached home.
  • Had the referral appointment within an hour of my Dr. appointment
  • I am quite impressed with the time frame it took to get appointment. Electronic referral is the way to go.
  • I find this method to be very efficient.  My doctor’s appointment was yesterday and today I have an appointment scheduled!
  • This process is a time saver for all—the patient, the provider and the referring physician to the best of my knowledge. I work in this industry and it is a positive step in the right direction for referrals. 

 

Patients are recognizing the benefits of eReferral and the impact it’s making on getting them the care they need. If you’re not already using eReferral, email us at eReferral@ehealthce.ca for more information.

 

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cSWO May 2019 Update

 

 

Please click here to download the PDF.

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Digital Health Executive of the Year is awarded to Dr. Mohamed Alarakhia!

Our team is excited to announce that our Managing Director, Dr. Mohamed Alarakhia is this year’s recipient of the Canadian Health Informatics Award (CHIA), Digital Health Executive of the Year!

 

The award is granted to an individual whose strong leadership has helped advance Digital Health or Virtual Health in Canada.

 

As the Managing Director at the eHealth Centre of Excellence (eCE), Dr. Alarakhia’s leadership has guided our organization to strive for digital health excellence over the past several years! The eCE has developed and deployed digital health tools and services that have strongly influenced health outcomes and driven improvements within the healthcare system.

 

The recent announcement of 10,000 Virtual Visits through the Quality Based Improvements in Care (QBIC) program, and the 41,000 (and climbing!) eReferrals recently sent, both demonstrate the community’s confidence in the usage of digital health across the region.

 

Additional milestones and high adoption rates are not far behind the two most recent announcements regarding Virtual Visits and eReferrals! The image below provides a comprehensive summary of how digital health is being used and adopted across the many facets of healthcare:

 

 

Thank you to all our stakeholders for your consistent involvement in the development and progression of digital health in our healthcare community! It is the unwavering support from all of you that continues to drive innovation forward and allows our team at the eCE to continue deploying digital health technology.  

 

If you have an interest in integrating digital health into your practice, send us an email and we would be happy to help you start your onboarding process!

 

Email: communications@ehealthce.ca

 

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Quality Based Improvements in Care is excited to announce a huge milestone!

It’s official! Our Quality Based Improvements in Care (QBIC) team is celebrating 10,000 virtual visits! Virtual visits allow healthcare providers to ‘see’ their patients over a secure, online communication system via chat messaging, phone or video. Virtual visits help reduce avoidable in-person visits, decrease walk-in utilization and securely send requisitions directly to the patient.

 

For more information on Virtual Visits, click here.

 

Thank you to everyone for your dedication, involvement & ongoing collaboration.

 

Are you interested in learning more about Virtual Visits?

 

Email communications@ehealthce.ca to get started!

 

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SCA Waterloo Wellington eReferral Destinations: May 2019

 

 

Please click here to download the PDF.

 

Visit the System Coordinated Access site by clicking here.

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SCA Waterloo Wellington eReferral update! April and May 2019

 

 

Please click here to download the PDF.

 

Visit the System Coordinated Access site by clicking here.

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cSWO April 2019 Update

 

 

Please click here to download the PDF.

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SCA Waterloo Wellington eReferral Destinations: April 2019

 

 

Please click here to download the PDF.

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Closing the circle of patient care

By Dr. Mohamed Alarakhia

 

Physicians, nurse practitioners, pharmacists and other clinicians all play an important role in patient care. In the current landscape of the health care system, providers far too often operate in silos. Despite this recognition, we still haven’t fully figured out how to break down barriers and address patient care seamlessly.

 

A starting point for better integration may be implementing digital technologies in the way we work. In my practice, we’ve begun offering digital tools, services and communication such as electronic referral and virtual visits. This has improved the way we interact with our patient community, which we’re seeing translate into better health outcomes. The question is, what other tools can help reduce gaps across the entire health sector and support the circle of patient care?

 

I’m also an early adopter of PrescribeIT - an e-prescription service that was built to eliminate the need for paper prescriptions and enable secure communication between prescriber and pharmacist. Since implementing it into my practice, I have seen significant improvements in the level of care I’m able to provide my patients, directly and indirectly.

 

First, I’m able to more easily and efficiently monitor prescriptions electronically. We know that approximately one in three prescriptions for health conditions are never filled, and about half are not taken as prescribed. PrescribeIT allows me to monitor prescriptions and identify potential issues. For example, an elderly patient with emerging memory issues visited my office to address an infection. The following day, I opened my electronic medical record and saw that there was no dispense notification, which told me the prescription had not been picked up. Because of this, I was able to follow-up with the pharmacist. The pharmacist connected with the patient and it was clear the patient had forgotten to pick up her prescription. The pharmacist arranged to have the prescription delivered directly to the patient. This prevented a potential acute worsening of the patient’s memory issues and resulting hospitalization. The ability to understand if a patient has picked up a medication also opens the door for further dialogue with the patient, which can yield great insights into how patients want to treat their medical condition.

 

A second important benefit of PrescribeIT is the improved and seamless communication between prescriber and pharmacist. Instead of using fax and phone to communicate about important patient information, I electronically connect with pharmacists and respond to patient inquiries quickly. Recently, I issued a request for a patient’s refill to his pharmacist through PrescribeIT for a medication previously prescribed by another provider. I was immediately alerted that the patient was also being prescribed methadone by a clinic. PrescribeIT allowed us to identify this deadly combination and avoid a catastrophic patient event.

 

While clinicians will adopt technology at different paces, it’s important to be open to the ways that digital health solutions can improve our practices, and more importantly, the care of our patients. By embracing digital health tools, we can close the circle of care and improve communication between health care providers, patients and the community.

 

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