Online Appointment Booking

What is Online Appointment Booking?

An online booking platform allows patients and their caregivers to request or directly schedule appointments – virtual or in-person – with their primary care clinician using a desktop or mobile device.

What are the benefits?

For patients:

Convenience for patients, with less time spent stuck on the phone waiting on hold
Ability to choose a time that fits into their schedule
Reduces the likelihood that patients will go to a virtual walk-in instead, creating better continuity of care

For clinics:

Improved practice efficiency!
- Fewer incoming phone calls for clinic staff to respond to
- Less follow-up and confirmation calls needed, as patients are sent email notifications and reminders
- Studies show that booking online lowers the rate of no-shows and late cancellations
Ability to customize online appointment booking platform to suit the specific needs of your clinic

To learn more about the benefits of online appointment booking, take a look at our case studies!

What support can our team offer you?

At the deployment team level, our team can:

Offer high-level support to incorporate Online Appointment Booking into clinical and administrative workflows based on best practices
Support with clinic readiness assessments
Provide strategies for staff training needs, for closing learning gaps, and to boost usage post implementation
Provide communications toolkit materials, including templates
Support discussions about benefits for patients, clinicians and administrative staff with Online Appointment Booking & virtual primary care
Offer follow-up support to troubleshoot challenges with incorporating Online Appointment Booking into clinics
Support with sustainability and expansion strategies

Our support aligns with the Online Appointment Booking Service Standard released by Ontario Health.

To learn more, contact us today!