eHealth Centre of Excellence

Online Appointment Booking

 

 

Online Appointment Booking

What is Online Appointment Booking? 

 

An online booking platform allows patients and their caregivers to request or directly schedule appointments – virtual or in-person – with their primary care clinician using a desktop or mobile device.

 

 

 

What are the benefits?

 

For patients:

  • Convenience for patients, with less time spent stuck on the phone waiting on hold
  • Ability to choose a time that fits into their schedule
  • Reduces the likelihood that patients will go to a virtual walk-in instead, creating better continuity of care

 

For clinics:

  • Improved practice efficiency!
    • Fewer incoming phone calls for clinic staff to respond to
    • Less follow-up and confirmation calls needed, as patients are sent email notifications and reminders
    • Studies show that booking online lowers the rate of no-shows and late cancellations
  • ​Ability to customize online appointment booking platform to suit the specific needs of your clinic

 

OAB graphic

To learn more about the benefits of online appointment booking, take a look at our case studies!

 

 

 

 

What support can our team offer you?

 

At the deployment team level, our team can:

 

  • Offer high level support to incorporate OAB into clinical and administrative workflows based on best practices
  • Support with clinic readiness assessments
  • Provide strategies for staff training needs, for closing learning gaps, and to boost usage post implementation
  • Provide OAB & virtual care toolkit materials, including communication templates
  • Support discussions about benefits for patients, clinicians and administrative staff with OAB & virtual primary care
  • Offer follow-up support to troubleshoot challenges with incorporating OAB into clinics
  • Support with sustainability and expansion strategies 

 

 Our support aligns with the Online Appointment Booking Service Standard released by Ontario Health.

 

 

 

To learn more, contact us today!

 

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