eHealth Centre of Excellence

Online Appointment Booking



Online Appointment Booking

What is Online Appointment Booking? 


An online booking platform allows patients and their caregivers to request or directly schedule appointments – virtual or in-person – with their primary care clinician using a desktop or mobile device.




What are the benefits?


For patients:

  • Convenience for patients, with less time spent stuck on the phone waiting on hold
  • Ability to choose a time that fits into their schedule
  • Reduces the likelihood that patients will go to a virtual walk-in instead, creating better continuity of care


For clinics:

  • Improved practice efficiency!
    • Fewer incoming phone calls for clinic staff to respond to
    • Less follow-up and confirmation calls needed, as patients are sent email notifications and reminders
    • Studies show that booking online lowers the rate of no-shows and late cancellations
  • ​Ability to customize online appointment booking platform to suit the specific needs of your clinic


OAB graphic

To learn more about the benefits of online appointment booking, take a look at our case studies!





What support can our team offer you?


At the deployment team level, our team can:


  • Offer high-level support to incorporate Online Appointment Booking into clinical and administrative workflows based on best practices
  • Support with clinic readiness assessments
  • Provide strategies for staff training needs, for closing learning gaps, and to boost usage post implementation
  • Provide communications toolkit materials, including templates
  • Support discussions about benefits for patients, clinicians and administrative staff with Online Appointment Booking & virtual primary care
  • Offer follow-up support to troubleshoot challenges with incorporating Online Appointment Booking into clinics
  • Support with sustainability and expansion strategies 


 Our support aligns with the Online Appointment Booking Service Standard released by Ontario Health.




To learn more, contact us today!


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