eHealth Centre of Excellence

Ontario eConsult Program 

eConsult icon  

The eHealth Centre of Excellence provides support, sign up, and in-person coaching for primary care providers and specialists who wish to use OTN eConsult, a secure web-based tool that enables providers to connect quickly and easily with specialists for expert advice.

How does it work? 

  • Physicians and nurse practitioners send a secure message to a specialist or a specialty group (currently through the OTN Hub)
  • May request treatment options, ask for advice or query if a referral is needed
  • Receive advice quickly and securely… in less than 3 days on average 
  • Ability to have back and forth discussion or clarification

           Click here for support guides and more!

What are the benefits? 

  • Timely access to experience-based specialist knowledge
  • Reduced patient anxiety related to delayed treatment
  • Decreased patient travel
  • Improved knowledge sharing between clinicians
  • Improved PCP confidence in the plan of care
  • Increased collaboration between PCPs and specialists

In many cases, eConsult has shown to reduce the number of unnecessary/inappropriate referrals. One primary care provider has noted that 8 out of 10 eConsults she conducted to date avoided referrals to specialists.  


Wendy Lang:

eConsult case studies icon

Click here for a list of all specialists in Waterloo Wellington currently accepting eConsults.

Where can I find billing information?

  • Physicians may bill OHIP K738($16/consult) as per the rules in the Schedule of Benefits
  • Specialists may bill an hourly rate of $200/hr pro-rated to the number of minutes required to answer the question (OHIP billing guide)
  • CMPA Assessment of eConsult

About our partners:

Ontario eConsult Program  

The Ontario eConsult Centre of Excellence (eConsult COE), established in January 2018 and housed at The Ottawa Hospital, provides clinical leadership and program oversight for the Ontario eConsult Program and aims to enable eConsult access across Ontario.


OTN is the primary technology service provider for the Ontario eConsult Program, and is responsible for maintaining a stable, secure platform, and providing technical and administrative support to end users.