What is an eReferral?
Electronic eReferral (eReferral) simplifies the referral process by enhancing communication between primary care providers and specialists/organizations and enabling quick and secure referrals to be sent and received through an electronic platform.
The eHealth Centre of Excellence is supporting the development and adoption of coordinated access and eReferral in Ontario.
Working closely with the Think Research Consortium and other system and community partners, our team is developing an integrated end-to-end electronic referral strategy focused on connecting providers to available specialists and programs while improving communication between providers and patients.
One of our goals is to leverage innovative technology solutions to create referral solutions across the province. Currently, this particular solution is based on CognisantMD’s Ocean platform.
Through our eReferral program, there have been over 100,000 eReferrals processed using Ocean eReferral across the province since deployment kicked off in August 2017!
(As of January 31, 2020)
Integration with most electronic medical record (EMRs), so you can send referrals quickly and directly
Standardized referral forms are updated automatically with pre-populated information from your EMR
Referral status updates within your EMR
A map-based directory of available services and programs, complete with wait times where available
Customized eReferral forms ensure that you receive complete referrals, eliminating the need to request additional information from the referrer
eReferral forms include integrated clinical guidelines to support best practices, e.g. when it’s clinically appropriate to request an X-ray versus MRI
Administrative tasks are lessened, such as the need to make follow-up phone calls
Patients can choose to receive email notifications with referral status so they can track their referral from start to completion
They can receive appointment instructions via email (i.e., do not eat two hours prior to appointment)
Patients can confirm appointments directly from the email notifications