Our healthcare system in Ontario adapted quickly to respond to the challenges presented by COVID-19. Virtual care adoption in particular was accelerated, as it reduced the risk of COVID-19 by keeping patients home and out of clinic waiting rooms, while also enabling clinicians to screen symptoms remotely and offer medical advice with no risk of exposure.
Although virtual care should never fully replace in-person care, it will continue to be a valuable supplement post-pandemic, facilitating convenient, quick, accessible, and equitable care when patients don’t need to be physically assessed. Virtual care options can also free up more time in a clinician's schedule for patients who do need to be seen in-person, and reduce overall costs to the healthcare system (with fewer patients needing to visit a walk-in clinic or emergency department).
Although demand for virtual care is on the rise, clinicians have been experiencing some challenges when integrating virtual care into their workflows:
The eHealth Centre of Excellence is here to help!
Our team has years of experience with virtual care program development and deployment. We can help your healthcare organization or OHT refine your virtual care implementation process, ensuring virtual care is well-integrated into clinical workflows and is being used to provide an optimal care experience – for both patients and clinicians alike.