Virtual Care

The eHealth Centre of Excellence can support primary care providers with the adoption of virtual care, with the goal of improving timely access to primary care and ensuring that all patients in the region are getting the care they need, when they need it.

Virtual care can support secure synchronous and asynchronous communications between patients and providers. With the interchangeable use of video, phone, and chat messaging, patients and providers have the flexibility to respond to one another at their convenience.

Why use virtual care?

• Reduce avoidable in-person visits
• Decrease walk-in utilization
• Securely send requisitions directly to the patient
• Enrolled physicians are remunerated for virtual visits
• Improves provider and patient satisfaction

What types of appointments can be seen virtually?

Some common examples include:

• Follow-up on lab or imaging results
• Medication renewals
• Mental health follow-up
• Chronic conditions
• Rash or skin conditions
• Health education