eHealth Centre of Excellence

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This past month, eHealth Centre of Excellence (eCE) staff members from the connecting South West Ontario (cSWO) Program, System Coordinated Access (SCA), and QBIC (Quality Based Improvements in Care) took part in Prosci’s 3-day Certification Program designed for employees that are responsible for change management activities.


Prosci is a holistic, goal-oriented approach to change management that uses the ADKAR® model, an acronym which spells out the five-stepped process that an individual must go through in order for any change to be implemented successfully (see image, left).


During the training, participating staff members worked through a number of exercises and scenarios, during which they would employ the ADKAR model as well as other Prosci assessment/scoring tools – such as the Prosci Project Change Triangle (PCT) – to effect sustainable change.


“When it comes to deploying digital health tools to healthcare providers across the region, the Prosci certification will really help us to use a phased approach to change management,” says Jessica Lemon, cSWO Change Management Specialist for Waterloo Wellington. 
The Prosci method focuses on achieving organizational change at the level of the individual. “It’s all about meeting the healthcare provider where they are, and supporting them to adopt technology in a way that makes sense for them.”


For Jessica and the rest of the eCE team, the Prosci training complemented their previous expertise in change management and has given them an enhanced outlook. Says Jessica:  “We’re really excited to get back out in the field and start re-engaging our stakeholders using the ADKAR model and other Prosci tools.”



Congratulations to all staff members who received their Prosci certification!


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Hannele Kivinen
January 11, 2022
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