eHealth Centre of Excellence

Digital Health News


It's been a busy and very productive year at the eHealth Centre of Excellence! We are excited to announce that 2018 was a year was full of new milestones across our System Coordinated Access (SCA) team, Quality Based Improvement and Care (QBIC) team and the connecting South West Ontario (cSWO) team!


Let’s look at some of the year’s highlights:


January to April highlights image



May to August highlights


September to December highlights

What else happened in 2018?


June 2018


The SCA program celebrated a huge milestone! In June, the program reached 5,000 eReferrals processed in Waterloo Wellington!


Current Update as of December 2018: Over 17,000 eReferrals have been processed in Waterloo Wellington!


July 2018


Through the QBIC program, there was increased access to specialists through eConsult.



October 2018 


Our teams were at Health Quality Ontario and presented posters on the following: 


Integrating to Electronic Medical Records (EMRs) to Tackle Stigma: An Evaluation of Using Tablets to Start Mental Health Assessments in Primary Care


The Digital Health Drug Repository Improves Patient Safety by Supporting Prescribing Decisions and Medication Reconciliation


Developing Strong Communication Between Providers and Patients Through the Deployment of an Electronic Referral Solution Across Ontario


Poster presentations image


November 2018


Digital Health week was a great success this year and our team celebrated with a week full of webinars! If you missed them during November, click on the links below for full access to the presentations!


Leveraging Partnerships to Enhance Patient Care   

Virtual Care in WWLHIN    

Clinical Value of Standardized Primary Care Information


In addition to a great Digital Health Week, our team celebrated the launch of the Palliative Care tool being available to Clinicians in Waterloo Wellington! Read more about the Palliative Care tool by clicking here.


To end off the month, our Managing Director, Dr. Mohamed Alarakhia, received an Award of Excellence from the Ontario College of Family Physicians!



December 2018


To wrap up the end of another year, our eCE team gathered a collection of gifts for oneROOF Youth Services in Kitchener, ON! To learn more about oneROOF, please visit their website:


eCE team busy gathering items for One Roof

























A message from the eHealth Centre of Excellence Managing Director Dr. Mohamed Alarakhia


It’s been another exciting and busy year at the eHealth Centre of Excellence (eCE)! Over 2018, our team at the eCE has continued working with stakeholders across Waterloo Wellington and the province to ensure they receive the tools they need to deliver the best health care possible.


We are very excited to see how far Digital Health has come over the past year as our team continues to strive for excellence! Electronic Referral is now live in five LHINs and is contributing to reductions in wait times for hip and knee replacements.


Over 4,000 virtual visits have been completed and have improved the access patients have to their own primary care provider.


Pharmacies now have access to provincial drug data which supports their role in medication reconciliation.


All of these initiatives have been implemented by working closely with health care providers and patients. Thank you to everyone for your continued support. I would like to pass along my warmest wishes for a happy and healthy holiday season!



Thank you for another great year of innovation in Digital Health!





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Hannele Kivinen
January 11, 2022
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